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Programmatic Platform Solutions Specialist

Yahoo

Yahoo

Customer Service
United Kingdom · Remote
Posted on Nov 6, 2024
It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world.

The Platform Solutions team supports the commercial development of Yahoo’s DSP technology, and is accountable for client education, client onboarding and DSP activation.

The Platform Solutions team is responsible for driving the adoption and expansion across all MSA customers, this is achieved through providing valued services and flawless execution while supporting end-to-end projects that improve/enhance the platform experience for our valued clients. This role would suit an ambitious and highly motivated individual, one who is capable of both strategic thinking and consultative tactical insight.

Key Responsibilities:

  • Handle the day-to-day DSP trading requests from our agency partners.
  • Leading role in our DSP Customer Training & Onboarding programme and continuous client knowledge development.
  • Facilitate regular client office hours, manage new client onboarding, and support self-service activations.
  • Establishing trusted relationships and serving as a subject matter expert on DSP technology.
  • Drive adoption of new platform functionality, position new inventory and data sources.
  • Act as an advocate for the customer internally, driving product requests and prioritisation over the customer lifecycle across the Yahoo Platform organisation.
  • Be an expert with respect to optimisation, strategy and performance and be able to communicate these to all levels of an Agency or Brand Direct.
  • Establish client best practices, recommend tools, and develop new processes to help the customer relationship scale; share this across the Platform Team.
  • Help troubleshoot any client issues and escalate internally to the appropriate teams.

Key experience and skills include:

  • Worked in advertising technology solutions for 3+ years, preferably with programmatic buying or planning experience.
  • Demonstrate a good knowledge of the programmatic landscape.
  • Good track record in developing relationships with key Internal and external stakeholders.
  • A passion for online media is essential with experience in programmatic trading, knowledge of the landscape and strong understanding in leading ad servers, ad networks, DSP’s, SSP’s, DMP’s and creative platforms.
  • Entrepreneurial, with an ability to work well independently, prioritise multiple tasks, meet deadlines, demonstrating initiative and a strong work ethic.
  • Numerate with a good level of knowledge of MS Office packages, particularly Excel, Outlook, PowerPoint and Word.
  • Degree qualified and motivated with a can-do attitude and a hunger for delivering results.

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements.

If you’re curious about how this factors into this role, please discuss with the recruiter.

Currently work for Yahoo? Please apply on our internal career site.