We’re obsessed with growth!

From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo.

We change the game by prioritizing fun in our workplace. By joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

The Business Development Representative is responsible for contacting leads, understanding their environment, suggesting products and services, or setting up a conversation with the lead and the Sales team for more complex sales. This role contributes to the overall growth of the organization by generating quality leads and engaging effectively with prospects.

What does a day in the life of a Business Development Representative look like?

• Respond promptly and professionally to all new business opportunities inquiries via phone, email, or chat
• Identify and pursue new business opportunities within targeted markets and industries
• Generate high-quality leads through various channels, including cold calling, email, social media and other networking events and platforms
• Evaluate leads and opportunities to determine their fit with the organization’s target client and ensure they meet minimum criteria
• Initiate and maintain meaningful conversations with potential clients to understand their needs, challenges and objectives
• Conduct in-depth research to create a solid understanding of the organization’s products/services and effectively communicate the value proposition to potential clients
• Foster a collaborative environment with clients showcasing partnership, communication and engaging conversations on a frequent basis
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications for a Business Development Representative?

• Previous sales, lead generation, business development representative experience or equivalent
• Strong communication skills, both verbal and written
• Strong Negotiation skills
• Proficient in using computers and various software applications

Having these qualifications are helpful, but not required

• Previous experience in the call center environment
• Experience with SaaS subscription-based sales
• Experience supporting customers via phone calls, chat and email
• Familiar with CRM systems and practices

Ninja Perks and Benefits

• Competitive compensation
• Beautiful facility & Free Meals for onsite positions
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/9UN8CPKNtxOf_hO0WX1xD

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.