Data Analyst
SupportNinja
We’re obsessed with growth!
From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo.
We change the game by prioritizing fun in our workplace. By joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.
What does a day in the life of a Data Analyst look like?
- Collect, clean and interpret datasets
- Analyze datasets to identify trends, patterns and correlations
- Develop and maintain dashboards and reports to visualize data for stakeholders
- Maintains data integrity and security
- Create and maintain documentation of data analysis processes and findings
- Assist in developing and optimizing data collection and analysis procedures
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Perform other duties as assigned
What are the required qualifications of a Data Analyst?
- Previous experience in a data analyst or related role, preferably in a call center environment
- Strong communication skills, both verbal and written Proficient in using computers and various software applications
- Proficient in using computers and various software applications
- Proficiency in data processing and analysis tools, such as spreadsheets, SQL, etc.
Ninja Perks and Benefits
- Competitive compensation
- Beautiful facility & Free Meals for onsite positions
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Opportunities for skills training and personal and professional development
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here: https://alpharun.com/i/lISqQI_tU5_xxiZGIEUXR
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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