We’re obsessed with growth!

From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo.

We change the game by prioritizing fun in our workplace. By joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

What does a day in the life of an Account Manager look like?

• Serve as the main point of contact for assigned clients, fostering long-term relationships
• Understand client needs and provide tailored solutions to enhance satisfaction
• Conduct regular check-ins, business reviews, and strategy meetings with client
• Identify upsell and cross-sell opportunities to drive account expansion
• Manage contracts and renewals
• Collaborate with internal teams (e.g., sales, marketing, and customer support) to ensure seamless service delivery
• Monitor account performance, track key metrics, and provide data-driven recommendations
• Address client concerns and escalate issues as needed to ensure swift resolution
• Stay up to date with industry trends, competitors, and market changes
• Provide clients with insights and recommendations to optimize their success
• Gather client feedback to improve products, services, and business strategies
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications for an Implementation Specialist?

• 2 years of experience in account management, customer success, sales or related role
• Strong communication and negotiation skills, both verbal and written
• Ability to analyst data and generate actionable insights
• Proficient in using computers and various software applications such as CRM software

Ninja Perks and Benefits

• Competitive compensation

• Beautiful facility & Free Meals for onsite positions

• Adherence to government-mandated benefits

• Retirement Savings Program with Company Matching

• Life Insurance

• HMO on day 1

• Paid time off, birthday leave

• Opportunities for skills training and personal and professional development