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Content Moderator (Discord/Reddit)

SupportNinja

SupportNinja

Philippines · Remote
Posted on Mar 12, 2025

Work Set-up: Remote

Start Date: ASAP

Schedule: Shifting

Equipment Provision: TBD


What does a day in the life of a Content Moderator look like?
  • As a Content Moderator, you will be responsible for maintaining order and ensuring a positive and welcoming environment within the community.
  • Day-to-day duties will include monitoring conversations and enforcing community rules.
  • Work closely with a team of developers and Content Moderators to ensure the server runs smoothly and the community has a great experience.
  • Handle a large volume of user interactions and feedback.
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Maintains a positive, empathetic, and professional attitude toward users and colleagues at all times
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPIs
  • Performs other duties as assigned

What are the required qualifications of a Content Moderator?

  • 4-year college degree or equivalent business experience.
  • Minimum of 2 years previous experience in content moderation via Discord or Reddit (Open to freelancers)
  • Familiarity with popular moderation bots such as Dyno, Xenon, AutoMod or Carl-bot.
  • Good communication skills, both verbal and written
  • Proficient in using computers and various software applications.
  • Ability to stay calm and rational under pressure and remain committed to maintaining a positive environment.
  • Knowledge of common moderation practices such as banning, muting, and deleting accounts and messages.
  • Ability to identify and address abusive and problematic behavior, including harassment, hate speech, and trolling.
  • Understanding of basic security measures such as requiring two-factor authentication for access to servers.
  • Familiarity with managing the flow of conversations and keeping conversations on-topic.

Ninja Perks and Benefits

*Full time employees

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

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