Content Moderator (Discord/Reddit)
SupportNinja
Philippines · Remote
Posted on Mar 12, 2025
Work Set-up: Remote
Start Date: ASAP
Schedule: Shifting
Equipment Provision: TBD
What does a day in the life of a Content Moderator look like?
- As a Content Moderator, you will be responsible for maintaining order and ensuring a positive and welcoming environment within the community.
- Day-to-day duties will include monitoring conversations and enforcing community rules.
- Work closely with a team of developers and Content Moderators to ensure the server runs smoothly and the community has a great experience.
- Handle a large volume of user interactions and feedback.
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Maintains a positive, empathetic, and professional attitude toward users and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPIs
- Performs other duties as assigned
What are the required qualifications of a Content Moderator?
- 4-year college degree or equivalent business experience.
- Minimum of 2 years previous experience in content moderation via Discord or Reddit (Open to freelancers)
- Familiarity with popular moderation bots such as Dyno, Xenon, AutoMod or Carl-bot.
- Good communication skills, both verbal and written
- Proficient in using computers and various software applications.
- Ability to stay calm and rational under pressure and remain committed to maintaining a positive environment.
- Knowledge of common moderation practices such as banning, muting, and deleting accounts and messages.
- Ability to identify and address abusive and problematic behavior, including harassment, hate speech, and trolling.
- Understanding of basic security measures such as requiring two-factor authentication for access to servers.
- Familiarity with managing the flow of conversations and keeping conversations on-topic.
Ninja Perks and Benefits
*Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
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