About the role

We are seeking a Bilingual French Customer Service Representative L1 to join our expanding team at SupportNinja. This full-time role is based in our Manila office, providing an exciting opportunity to be part of a dynamic and growing company. As a Bilingual French Customer Service Representative L1, you will play a vital role in delivering exceptional customer service to our international client base.

What you'll be doing

• Provide high-quality customer support to our French-speaking clients via phone, email, and online chat
• Assist customers with inquiries, troubleshooting, and resolving issues in a timely and professional manner
• Maintain detailed records of customer interactions and follow up as needed
• Identify opportunities to improve customer experience and make recommendations for process improvements
• Participate in team meetings and contribute to the continuous development of customer service best practices

What we're looking for

• Native or fluent French language skills, both written and verbal
• At least 1 year of experience in a customer service or call centre role, preferably in a similar industry
• Excellent communication and interpersonal skills with a strong customer-centric approach
• Ability to work efficiently in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and critical thinking skills to effectively handle customer queries
• Proficient in using customer relationship management (CRM) and other relevant software

What we offer

At SupportNinja, we are committed to providing our employees with a nurturing and supportive work environment. We offer a competitive salary, comprehensive health insurance, and opportunities for career growth and development. Our company culture values teamwork, innovation, and work-life balance, ensuring that our employees can thrive both professionally and personally.

About us

SupportNinja is a leading provider of customer service and technical support solutions. We partner with businesses of all sizes to deliver exceptional support services that enhance customer satisfaction and drive business growth. With a team of highly skilled and dedicated professionals, we are committed to delivering innovative and reliable solutions that exceed our clients' expectations.

If you are passionate about delivering world-class customer service and are looking to join a dynamic and forward-thinking company, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space

Visit our Facebook page to find out more: https://www.facebook.com/SupportNinjaPH