Work Setup: Remote

Contract: Full time

Start Date: ASAP

Schedule: 9am - 5pm EST

What does a day in the life as an Enablement Operations Specialist look like?

• Manage the master GTM enablement calendar, ensuring the seamless scheduling of live training and events.
• Identify and implement streamlined processes for scheduling and tracking attendance.
• Own management of our LMS SOP adherence, troubleshooting issues, managing Jira ticket queue, new SOP development when necessary, enablement on newly launched features, etc.
• Establish and maintain best practices for adding and managing LMS and CMS content.
• Act as the primary contact for enablement tools, addressing internal inquiries and collaborating with vendors to resolve complex issues and ensure maximal utilization.
• Partner with IT and RevOps to optimize system provisioning processes.
• Collaborate with Enablement leaders to facilitate a standard reporting cadence to share key insights with stakeholders.
• Work with Strategy & Operations Lead and Revenue Operations to build advanced reports and dashboards, integrating data from enablement tools into Looker (or Hex) dashboards.
• Identify and lead continuous improvement projects related to Enablement team operations.
• Partner with Enablement Program Managers on projects on an ad-hoc basis as the need arises.
• Monitor SOP adherence, intervene with solutions when issues are identified.
• Prepare end-of-year wrap up presentations and videos to highlight the work the team has accomplished and the impact they’ve driven.
• With Strategy & Operations Lead’s oversight, ensure quarterly case study process is followed and gather quarterly feedback for continuous improvement.

What are the required qualifications for an Enablement Operations Specialist?

• 3+ years Sales Enablement experience, Program Manager.
• A proactive and results-oriented mindset.
• Strategic thinking skills, with the ability to transform broad ideas into actionable plans and measurable outcomes.
• Proven success in a fast-paced tech environment.
• Exceptional organizational, conflict resolution, time management, and project management abilities.
• Excellent written and verbal communication skills.
• A creative and empathetic approach to tackling complex challenges.
• A history of fostering collaboration across departments to build alignment and drive impact.
• A ‘can do’ attitude, taking initiative to surface opportunities and/or issues when you see them.
• Experience managing or using LMS platforms, Gong, Highspot, CSPs, or content repositories is a plus.
• Proficiency in creating and analyzing reports using tools such as Google Sheets, Looker, or Hex is preferred.

Core Competencies

• Communication skills, Transparency, Proactiveness
• Problem Solving skills and Decision making
• Organization skills and Result Oriented
• Logical Thinking skills

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/KmvzL98BCaNvwC2RRqvem