• Increases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases).
• Accountable for timely subscription renewals for customers in assigned territory.
• Accurately forecasts risks and opportunities in territory.
• Educates customers on business practices and associated contractual implications.
• Ensures customer awareness and understanding of applicable product elements.
• Maintain account team relationships and transfer leads as appropriate.
• Prepares correct Order Forms and Proposals.
• Work closely with finance and legal teams to ensure all contracts meet customer and company needs.
• Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business.

What are the required qualifications of a Commercial Renewal Manager?

• 1-2 years of experience in renewals, customer success, account management or equivalent customer facing role
• 4-year college degree or equivalent business experience
• Experience recording information in Salesforce or similar CRM system preferred (not required)
• Ability to comprehend, analyze, and research to gain a better understanding of various facets of account information
• Basic to intermediate skills in MS Excel
• Keen to details and have a knack for accuracy
• Good communication skills with both internal and external clients
• Comfortable in a fast-paced environment with multiple deadlines and fast turnarounds
• Experience collaborating with multiple stakeholders across the company
• Competence in conducting discovery calls related to renewal engagement, negotiation, and deal-closings skills