Work Setup: Remote

Schedule: 8PM to 5:AM; M-F (Manila Time)

Contract: Full time

Equipment Provision: Company Provided

What does a day in the life of a Billing and Collections Specialist look like?

• Manage and collect outstanding balances from assigned customers via phone, email, and written correspondence.
• Research and resolve customer disputes and payment discrepancies.
• Maintain accurate records of all collection activities and customer interactions within the collections system.
• Generate and analyze aging reports to identify overdue accounts and prioritize collection efforts.
• Collaborate with sales and customer success teams to address customer payment issues and improve the overall customer experience.
• Process and apply customer payments, ensuring accurate posting to accounts.
• Identify and escalate potentially uncollectible accounts to management for further action.
• Perform other related duties as assigned.

What are the required qualifications of a Billing and Collections Specialist?

• 5+ years of experience in collections, accounts receivable, or a related field.
• Strong understanding of accounting principles and practices.
• Excellent communication (written and verbal) and interpersonal skills.
• Proven ability to negotiate and resolve customer disputes effectively.
• Proficient in using Excel/Google Sheets and Microsoft Office/Google Suite products
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized with the ability to prioritize tasks and meet deadlines.

Good-to-have/s:

• NetSuite
• ZenDesk
• Adyen
• Salesforce
• YayPay (Quadient AR)
• Okta
• Experience working with SaaS products

Ninja Perks and Benefits

Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)

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