Start Date: TBD

Work Set Up: Remote

Type of Contract: Full-Time

Equipment Provision: Bring-Your-Own-Device

We are seeking a highly motivated and skilled Customer Success Specialist to join our dynamic team. This individual will play a critical role in managing client interactions, providing expert guidance on our AI calling tool, and ensuring our clients can maximize the benefits of our platform.

Work Set-up: Remote

What does a day in the life as a Customer Success Specialist look like?

• Become a product expert on the AI Calling tool/platform and its integration with GoHighLevel CRM.
• Apply basic prompt engineering skills to create functional and effective AI agents.
• Proactively manage client relationships, ensuring high satisfaction with our solutions; ; Won't be handling a book of business but will be trained to grow into a CSM with a book of business
• Educate and onboard new clients, providing them with the knowledge and resources to successfully use the platform.
• Address client questions and concerns, offering timely and effective solutions.
• Collect feedback from clients to drive continuous improvement of our platform and services.
• Work closely with the development team to communicate client needs and contribute to the platform's evolution.
• Monitor client usage patterns and engage in strategic discussions to enhance their experience and outcomes.

What are the required qualifications for a Customer Success Specialist?

• Basic familiarity with AI including prompt engineering, basic proficiency with GoHighLevel as a CRM tool
• Understanding of and experience with GoHighLevel CRM.
• Familiarity with AI technologies and enthusiasm for innovation in AI voice calling.
• Experience in customer success, account management, or similar client-facing roles.
• Excellent communication and interpersonal skills, with the ability to explain complex concepts in a clear and engaging manner.
• Problem-solving mindset, with a focus on delivering exceptional customer service.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Bachelor's degree in Business, Communication, Technology, or a related field is preferred.

Ninja Perks and Benefits

• Remote setup
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development

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