Start Date: ASAP

Work Set Up: Remote

Type of Contract: Full-Time

Equipment Provision: Bring-Your-Own-Device

Schedule: 9am-6pm EST; Weekdays

What does a day in the life as a Customer Service Representative look like?

• Responds promptly and professionally to customer inquiries via email/tickets
• Provides accurate information about products and services to customers
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to theirsatisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and at all times
• Perform other duties as assigned

What are the required qualifications for a Customer Service Representative?

• Must have high school diploma or equivalent
• Must be 18 years of age or older
• 2 year of previous customer service experience, preferably in a call center environment
• Must have experience with Zendesk or Jira
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications
• Internal communication tools include Slack and Google Meet is desirable

Ninja Perks and Benefits

• Remote setup
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja! Are you ready?