Type of Contract: Project-based

Work Setup: Remote

Equipment Provision: BYOD (Bring your own device)

What does a day in the life of a Customer Service Representative (E-commerce) look like?

• Responds promptly and professionally to customer inquiries via phone, email, or chat
• Provides accurate information about products and services to customers
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

What are the required qualifications of a Customer Service Representative (E-commerce)?

• Must have high school diploma or equivalent
• Must be 18 years of age or older
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications
• At least 6 months customer service experience or equivalent (email and chat)
• Must have ecommerce experience

Nice-to-have:

• Shopify, Intercomm (CRM) - Chat, Gmail Suite, GoToConnect
• Tools - Zendesk, Syspro ERP

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