Work Set Up: Permanent Remote

Type of Contract: Full Time

Equipment Provision: Bring-Your-Own-Device (BYOD)

What does a day in the life as a Customer Service Representative look like?

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat

• Provide accurate information about products and services to customers

• Resolve customer issues in a timely and efficient manner

• Follow up with customers to ensure that their issues have been resolved to their satisfaction

• Properly and accurately document customer interactions in the organization’s CRM

• Adhere to company policies and procedures

• Meet or exceed performance targets for related KPIs

• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

• Collaborate with other departments as needed

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

• Undergraduates are welcome to apply

• Previous customer service experience or equivalent, preferably in a call center environment

• Strong communication skills, both verbal and written

• Proficient in using computers and various software applications, CRM preferred

• Must be able to meet the equipment requirements for work at home setup (see attached document)

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program

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