General Accounting Specialist
SupportNinja
Accounting & Finance
Quezon City, Metro Manila, Philippines · Remote
Posted on Jan 8, 2025
We are seeking a detail-oriented and accurate General Accounting Specialist to join our fast-paced call center environment. You will be responsible for providing exceptional customer service while processing financial transactions, maintaining accurate accounting records, and resolving customer inquiries related to general accounting matters.
What does a day in the life as a General Accounting Specialist look like?
- Handle inquiries via phone and email, specifically addressing issues related to invoices, payments, statements, and account balances
- Process a high volume of accounting transactions efficiently and accurately, including accounts payable, accounts receivable, and general ledger entries
- Follow directions on method and processes of account reconciliations, trouble-shooting and escalating issues as needed
- Respond to customer emails and calls in a courteous, professional, and timely manner
- Reconcile bank statements and identify discrepancies
- Prepare and maintain accurate accounting reports and documentation
- Own account reconciliations during the month-end closing procedures
- Ensure adherence to Generally Accepted Accounting Principles (GAAP) and internal accounting controls
- Stay up-to-date on company policies and procedures related to accounting practices
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications for a General Accounting Specialist?
- Associate's degree in Accounting or a related field, or equivalent experience
- 2 years of experience in a general accounting role
- Strong understanding of accounting principles and practices, including accounts payable, accounts receivable, and general ledger
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
- Excellent data entry and mathematical skills
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced, deadline-driven environment
- Experience with accounting software (e.g., QuickBooks, SAP) is a plus
Core Competencies:
- Accounting Principles
- Accounts Payable
- Accounts Receivable
- General Ledger
- Customer Service
- Call Center Operations
- Data Entry
- Accuracy
- Attention to Detail
- Communication Skills
- Interpersonal Skills
- Problem-Solving Skills
- Time Management
Ninja Perks and Benefits
*Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space (for onsite employees)
- Free lunch provided daily (for onsite employees)
- 24/7 Shuttle Service available (for onsite employees)
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