The Content Moderator is responsible for reviewing and moderating user-generated content to ensure that it meets the organization's standards and guidelines. The position will use a variety of tools and processes to identify and remove content that is inappropriate, harmful, or violates the platform's terms of use.

What does a day in the life as a Content Moderator look like?

• Review and moderate user-generated content, including text, images, and other web-based content according to the organization’s policies and guidelines
• Use content moderation tools and processes to identify and remove inappropriate, harmful, or violating content
• Escalate complex or sensitive issues to more senior Content Moderators or leadership
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Content Moderator?

• Must have high school diploma or equivalent
• Must be 18 years of age or older
• Previous experience in content moderation, preferably in a call center environment
  • Level 1: At least 6 months of content moderation experience
  • Level 2: 1-2 years of content moderation experience
  • Level 3: 3+ years of content moderation experience
• Familiarity with social media platforms and online communities
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications

Core Competencies:

• Customer Focus
• Content Moderation
• Detail Oriented
• Teamwork
• Results-oriented
• Emotional Resilience
• Adaptability and Flexibility

Ninja Perks and Benefits
Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)

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