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German Bilingual CSR

SupportNinja

SupportNinja

Remote
Posted 6+ months ago
*THIS IS A REMOTE WORK ARRANGEMENT
Salary: 11,000 RON/gross
Primary Objectives:
To interact with the customers in German and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.

Job Responsibilities:

  • Must be fluent in German with English proficiency
  • Maintains a positive, empathetic and professional attitude toward customers at all times
  • Responds promptly to customer inquiries
  • Communicates with customers through various channels; chat, email & phone
  • Acknowledges and resolves customer complaints
  • Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
  • Processes orders, forms, applications, and requests
  • Keeps records of customer interactions, transactions, comments and complaints
  • Schedules calendar appointments for customers
  • Communicates and coordinates with colleagues as necessary
  • Provides comprehensive and professional customer support to ensure customer satisfaction

Qualifications:

  • German fluency with English proficiency (must pass language proficiency tests)
  • Customer service/support experience
  • Strong phone contact, email and chat handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of customer requests/concerns
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • High school diploma or equivalent
  • #abetterwaytogrow