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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services is looking to grow the Public Sector Experience Services team. In this role you’ll be collaborating with cross-disciplinary teams to bring experiences to life. We leverage human-centered design, business value expertise, and the power of the Salesforce Platform to build transformational experiences that unlock value for our customers and our customers’ customers. You’ll have the opportunity to shape the user experience for both customers and employees in meaningful and ethical ways, on a variety of Enterprise-level customer engagements in the Public Sector.

At Salesforce, we bring meaning to our High Performance Culture and Salesforce Values by creating a culture of Trust, Inclusivity, Accountability, and Recognition to attract, develop, support, and retain our people and leaders. And, we do so in an environment built on a foundation of diversity, equality, and inclusion. We look to hire great leaders who embody “Better Together” and who effectively onboard and support high performers. Guided by our #1 value of Trust, High Performance Culture is how we make Salesforce the destination company for individuals, leaders, and teams to do their best work and build lifetime careers at the #1 AI CRM.

Responsibilities

• Lead, coordinate and/or manage one or more tracks of work and/or a project team independently or in conjunction with key project team members

• Collaborate with internal team members to structure project work, plan, and complete customer engagements

• Lead changes in project scope, identify potential issues, and adjust when necessary

• Lead and drive key experience design activities throughout a project’s lifecycle including research, workshops, conducting interviews and synthesizing, preparation of design work for collaboration with functional and technical counterparts, developing an experience vision and identifying key features and capabilities needed

• Develop and manage a project design plan, considering key tasks, activities, and dependencies needed for desired outcomes

• Produce user flows, wireframes, prototypes, and/or design specs following human-centered methods

• Multi-task and perform well under pressure in a constantly evolving environment with key stakeholders and teams

• Work with multi-disciplinary teams and consistently promote active collaboration, co-creation and continual alignment while building close relationships with customers and key stakeholders

• Engage and partner with external clients and other partners when required

• Understand and guide research, interaction, and visual design across the Salesforce platform, creating designs that adhere to and extend the existing Salesforce platform guidelines - promoting configuration best practices before custom solutions

• Conduct design validation and/or user testing with end-users

• Identify and resolve and/or escalate issues and conflicts within the project team

• Promote active collaboration, co-creation and continual alignment

• Present concepts clearly and support design decisions

• Provide leadership and guidance to other designers

• Create inclusive designs for all users; advocate for accessibility

• Continually strive to raise the bar for the overall quality of design and design artifacts

• Help evolve the Experience Design team by contributing domain/industry expertise

• Own all facets of day-to-day management of your team and promote our High Performance Culture, which includes shared goals; diversity, equality, and inclusion; deep listening and feedback; career growth; and sustained customer outcomes as the foundation of our High Performance Culture
  

Experience/Skills Required

• At least 5-7 years relevant industry experience and 1-3 years people management experience

• 5+ years of experience designing and delivering exceptional experiences from start to finish, as part of a cross-functional team

• Deep understanding and experience of design thinking as well as agile methodology and best practices

• Ability to thrive in a fast-paced, collaborative, agile environment while managing high expectations and tight deadlines

• Proactive, self-sufficient and professional, with strong organizational, time management and communication skills

• Self-motivated; ability to produce results both independently and as part of a team

• Experience leading teams of designers and/or tracks of work - leading and/or driving key design activities

• Strong communication and active listening skills, with an ability to build and develop close, trusting relationships

• Experience using multiple approaches, including analytics and user research, to drive decisions and develop design iterations

• Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges

• Ability to influence, refine and iterate based on the learnings and being open to offer and receive constructive feedback

• Ability to leverage a wide range of product design, information design, interaction design, and visual design skills in order to deliver world-class experiences and solutions

• Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge

• Ability to understand the interconnectedness and constraints of underlying enterprise eco systems and leverage that to design scalable, integrated solutions that work as a platform

• Experience working with design systems (for eg. Salesforce Lightning Design System)

• Ability to communicate ideas to a wide variety of stakeholders, lead discussions and creative activities, and build consensus while dealing with ambiguity

• Ability to present and share the rationale behind the proposed solutions using appropriate medium (sketches, schematics, wires, click-throughs, storyboards, high-fidelity mocks, rapid prototyping and end-to-end narratives)

• Ability to build trust and authenticity, display emotional intelligence and engage in courageous conversations

• Knowledge or experience using Salesforce products and solutions

• Experience with Microsoft Dynamics, Oracle, SAP or other commercial off-the-shelf enterprise software

• BA/BS or MA/MS in design-related field, or equivalent experience

• Experience working with Public Sector customers in the Federal Civilian, Defense, State & Local Government, Nonprofit, and Education sectors

• Candidates must be a United States citizen

Please submit a résumé with links to your portfolio. Submissions without portfolios or work samples will not be considered.

Our Investment In You:

• World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!

• Exposure to executive thought leaders with a passion for living our values

• Clear path to promotion with accelerated leadership development programs

• Weekly 1:1 coaching with your leadership

• Fast Ramp mentorship program

• Week-long product bootcamp

• Sandler Sales Training

Volunteer Opportunities

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

• Health benefits

• Financial benefits and perks

• Time off and leave policies

• Parental benefits

• Perks and discounts

• Visit https://www.salesforcebenefits.com/ for the full breakdown.

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Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington D.C based roles, the base salary hiring range for this position is $151,800 to $208,800.