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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Engagement Delivery - Project Manager (TS/SCI with Polygraph)

This position requires an active TS/SCI with Polygraph clearance.

Applicants must reside/located in the Washington D.C. (Maryland/Virginia metro area).

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description

At Salesforce, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted guides and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.

We are seeking an innovative and passionate Project Manager who shares our vision of bringing the power of cloud computing to enterprises, levering their extensive program delivery experience. This role leads our largest and most transformative programs for our most strategic customers, serving as a trusted advisor to our key customers. This involves guiding our highly skilled and collaborative project teams, both non-technical and technical consultants, and handling relationships, deliverables, and outcomes. Our Project/Program Managers are also domain authorities who actively participate in the project, leading customer relationships, delivery methodology, scoping, contracts review, knowledge transfer, and financials.

Several Project Manager and Sr. Project Manager openings to join a diverse team for the following industry verticals:

• Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality, and Business Services)

• Communications, Media, and Technology

• Financial Services including the Insurance industry

• Healthcare and Life Sciences

• Retail Consumer Goods

• Public Sector, Non-profit, and Education

Your Impact

• Create and lead project plans; monitor and review project progress and timelines; adjust schedules and plans as needed, and identify and resolve issues to ensure project success.

• Ensure on-time and on-budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.

• Track utilization of project resources against the prioritization and budget. This includes on-time entry and approvals for project timesheets.

• Run routine execution of project implementations. Assist with the planning, tracking, documentation, and status updates for the project.

• Lead scope changes and ensure the project is delivered on time and within budget

• Able to run one or two large projects or a couple of small to medium-sized interrelated projects requiring complex multi-functional collaboration and management at the program level.

• During the course of a project, be the primary customer interface and perform project management activities that ensure alignment with Salesforce methodology and project gates and governance.

• Exercise solid project leadership skills combined with a good eye for business and in-depth analytical skills.

• Facilitate requirements gathering and assist with the creation of project results, as needed.

• Facilitate and lead the creation of salesforce technical design documents for complex projects, by communicating with Technical Architects and Developers, as needed.

• Adopt a standardized development lifecycle methodology for all projects.

• Find opportunities to demonstrate all Salesforce technologies.

• Facilitate review sessions with the client and your team.

• Participate in end-to-end implementation planning including project management, issue management, communication, and organizational change.

• As necessary, write and review QA and UAT test scripts.

• Lead UAT with end users including coordination and user acceptance sign-off.

• Leverage business knowledge and expertise to drive business process improvements.

• Establish and maintain trusted advisor relationships with client project team members by providing vision and future product road-mapping.

• Have difficult conversations regarding budget, resources, and timeline and formally collect and communicate outcomes of those meetings.

• Responsible for all project work, reviewing those results prepared by the team prior to submission to the client-

• Identifies and leads project risk

Requirements

• 5+ years experience, in a project management role leading enterprise-scale CRM projects,

• SFDC experience is not required but parallel implementation experience is required

• Demonstrated project leadership skills with direct responsibility for running project teams, budgeting, and scheduling against a customer or vendor contract

• Lead internal and external project customers; confirmed negotiation, conflict management, issues, executive communication, and leadership skills

• Outstanding and effective interpersonal skills; along with good executive presence. Verbal and written; ability to work with remote teams during non-traditional business hours

• Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentor teams of junior team members, and proactively run project risks

• Ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates

• Ability to proactively identify and handle project risks

• Ability to work effectively in a fast-paced, high-energy, team-oriented environment

• Ability to multi-task and perform effectively.

• Must be able to travel up to 25%

• Bachelor's degree in Business Administration and/or Information Technology or equivalent experience

• Agile SCRUM Master Certification

• PMP Certification

• Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary

• This position requires a TS/SCI with Polygraph clearance.

• Qualification for this job is contingent upon acceptable results from a background investigation as well as obtaining and maintaining the specific level of U.S. Government security clearance required for this role. U.S. citizenship (U.S. born or naturalized) is required.

• Must reside/located in the Washington D.C. (Maryland/Virginia metro area)

Leadership Qualities

• COMPOSURE: Strong customer-facing communication and the ability to support complex engagements

• EXPERTISE: Solid grasp of industry-standard methodologies and implementation experience of the salesforce product suite

• CREDIBILITY: Able to harmonize with various levels of an organization both technical and non-technical to discuss comprehensive solutions

• CONSULTATIVE: Able to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter

• WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action

• LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

• PASSION: Passionate about Customer Success and is a great listener

• URGENCY: Ability to move fast and drive business value and results

• OHANA: Embodies Aloha culture and is a great teammate that everyone enjoys working with and has a generous heart

• TRUST: Ability to earn the trust of the customer and lives the company’s core values

Possible travel of about 25%, but exact travel requirements will vary based on customer.

Our Investment In You

• Elite enablement and on-demand training - check out Trailhead.com for a sneak peek!

• Exposure to executive leaders with vision with a passion for living our values

• Clear path to promotion with accelerated leadership development programs

• Weekly 1:1 coaching with your leadership

• Fast Ramp mentorship program

• Week-long product bootcamp

• Sandler Sales Training

Volunteer Opportunities

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create customer value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

• Health benefits

• Financial benefits and perks

• Time off and leave policies

• Parental benefits

• Perks and discounts

• Visit https://www.salesforcebenefits.com/ for the full breakdown.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.

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This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.