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Manager, Solution Engineering - MuleSoft



Brazil · Remote
Posted on Monday, November 20, 2023

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

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The Solution Engineering Manager will partner with the Sales, Professional Services and Customer Success teams to build a high-growth Latin America business. The ideal candidate will have experience building and developing high performing pre-sales teams as well as broad experience in account strategy and coaching and a desire to plan and execute impactful regional development events. The successful candidate is a natural collaborator who loves to build high-growth enterprise software business, driving strategic customer outcomes through both their own experience and, more importantly, through the efforts of their highly talented team.

Main Responsibilities:
- If you are the type of person who thrives in a fast-paced, high-growth environment where you are developing and executing account strategies, building and mentoring a high-performance team and collaborating cross-functionally with every area of the organization, this could be an ideal opportunity for you.
- This person will be a key member of the Latin America leadership team for MuleSoft and involves the “total ownership” of all pre-sales aspects of the business for the region. If you are a world class entrepreneurial collaborator, then this is a game changing ground floor opportunity.

Goals for your first three months:

30 days:
- Internalize MuleSoft’s outcome-based sales and delivery methodology.
- Understands the importance of leading by example, and being a player and a coach
- Learn about MuleSoft Latin America strategic customers and the typical use cases implemented using Anypoint Platform

60 days:
- Establish and start carrying out a hiring strategy to grow the team.
- Actively participate in success execution as a mentor, coach and executive sponsor
- Perform account activities, which includes opportunity coaching and account strategy
- Work with the local regional leadership team in Latin America to develop and execute the business plan

90 days:
- Build a world class regional team through diligent recruiting activities and hiring
- Refine Solution Engineer career paths and advise on their growth trajectory
- Build executive relationships and proactively handle customer outcomes, issues, and overruns.
- Collaborate with other teams to transform the outcome-based delivery methodology
- Harvest lessons learned and ensure that standard methodologies are documented and shared within and beyond the team

What you’ll need to be successful:
- A strong technical background in traditional integration market and API Management
- Prior hands-on experience in the integration or middleware space preferred
- Ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike
- Experienced in leading a team consisting of experienced individuals and ability to build a trusted relationship
- Very collaborative and has ability to gain trust across internal and external functional leaders
- Leading by exemplifying MuleSoft’s core values: “be fearless”, “own it”, “be a good human”, and “make it awesome”

Preferred Requirements:
- Track record in building organizations and hiring and training top talent
- Ability to identify and communicate the business value of technology decisions
- Experience participating in complex Solution Engineering organizations
- Experience as a Pre-Sales Engineer within the enterprise integration software industry
- Have a passion for team and team members’ success by providing technical guidance, career development and mentorship
- Proven record of strategizing on large, complex sales, with evidence of value and solution selling skills


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