Quality Director - DR&A

*Remote with travel required to all centers in VA*

**The selected candidate must live in VA**

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily. Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As, Quality Director DR&A, you will oversee, develop, and maintain a comprehensive and effective quality improvement system for Pinnacle Treatment Services. The Quality Director is responsible for the oversight of PTC (Pinnacle Treatment Center) Quality team functions including QSR completion, accreditation survey scheduling, performance improvement measurement completion, and documentation storage.

Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.

• Variable Pay Structure: Competitive compensation based on experience, education, and licensure.
• Defined Career Pathing: Clear advancement opportunities through our Counselor Tier Program, designed to reward achievement in education, licensure, and credentials.
• Bonus Incentives: Recognizing and rewarding quality patient care with monthly performance-based bonuses.
• Continuing Education: Free access to over 600 CEU courses to enhance your skills and knowledge.
• Paid Time Off: 18 days of PTO and 8 paid holidays to maintain a healthy work-life balance.
• Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
• Free Clinical Supervision: Available based on licensure and availability to support your professional growth.

Required:

• Master’s degree preferred in behavioral healthcare, business, or public administration.
• 3 years minimum supervisory or administrative experience in a healthcare setting, preferred.
• Preferred MAT experience.
• Knowledge, training and at a minimum 3 years of experience in a quality role.
• Demonstrated ability to exhibit a positive personal image/public presence and ability to communicate effectively and comprehensively in oral and written format.
• Technical and organizational skills and efficiency to perform responsibilities consistent with procedure. Possesses strong skills in project management and meeting deadlines and producing deliverables.
• Must possess a current valid driver’s license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes.
  • Localized travel up to 25% will be required to conduct site visits, attend meetings, provide training and/or perform on-site audits.

Responsibilities:

• Pinnacle System of Care consistent with industry evidence‐based practices.
• Ensures forms in the EMR (Electronic Medical Record) meet applicable standards.
• Quality Lead in accreditation process, scheduling, and corrective action (when applicable).
• Project management in areas of clinical significance such as AMAs, corrective action, and EMR reports management. medical necessity documentation.
• Maintains training guidelines to support clinical excellence.
• Develops and maintains a Pinnacle Quality audit tool and process inclusive of system of care adherence, current CARF standards, corrective action if required, applicable state or payor requirements, medical necessity criteria documentation. Collaborative relationships with Clinical, Compliance and Operational teams related to quality audits.
• Develops, implements, and maintains quality improvement standards, systems, policies, and procedures as applicable.
• Ensures effectiveness of provider improvement systems and adherence to standards.
• Work with the Talent/HR Department and others as appropriate to develop an effective training program, including appropriate introductory training for new employees on the treatment team and ongoing training for all employees and managers.
• Acts as a resource to providers to solve problems related to quality of services.
• Assist the corporate Chief Legal & Compliance Officer and Sr. Director of Quality with special projects as assigned, Action Plans, periodic monitoring and tracking, recruitment, community relations, and public speaking upon requests from community agencies.
• Oversees quality, programming, and accreditation, for facilities as assigned.
• Work collaboratively with the Licensing Department as appropriate to ensure licensing requirements are maintained.
• Other duties as assigned.

Join our team. Join our mission.

Experience

• 3 year(s): Quality experience

Education

• Masters or better
• Bachelors or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non-merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.