Crisis Line Counselor I
Pathways Inc. - Kentucky
Position Summary:
We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis intervention and suicide prevention support. This role includes answering crisis calls, texts, and chats, scheduling follow-ups, referring individuals to appropriate community resources, and occasionally accompanying Mobile Crisis staff on in-person community responses.
Key Responsibilities:
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Provide immediate crisis and suicide intervention support via phone, text, and chat
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Refer callers to appropriate behavioral health, substance use, and emergency resources
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Monitor the status of active cases through follow-up
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Schedule appointments for after-hours callers
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Accompany Mobile Crisis staff on community-based responses when needed
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Document all interactions accurately and in a timely manner
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Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR)
Qualifications:
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High School Diploma or GED (required)
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Experience in behavioral health, crisis intervention, or call center settings preferred
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Strong multitasking and communication skills
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Proficient in Microsoft Office and basic EHR systems (Avatar experience a plus)
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General knowledge of mental health, substance use, and crisis resources
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Ability to remain calm in high-stress situations and handle sensitive conversations
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Must be comfortable working overnight and occasionally responding in the field
This is a part time position