Program Coordinator (Ryan White Part B)
Mountain Comprehensive Health Corporation
POSITION RESPONSIBILITIES
The Ryan White Part B Coordinator will support Ryan White Part B related services and care delivery, including developing, supporting, and expanding collaborations, including collaborations with state / jurisdiction Ryan White Part B programs. Plan, organize, and participate in outreach and education related to HIV testing and treatment. The Program Coordinator will perform quality checks on practices, provided services, monitor and audit program developments for adherence to Medicaid/Medicare/Commercial insurance regulations as well as applicable Federal/State regulations.
General Duties:
- Provides overall administration responsibility for the program
- Coordinates patient care
- Responsible for oversight of the program
- Represents the program at conferences, agency meetings, and community events
- Assists patients who need help with completion of forms, obtaining medication, financial aid, and patient education
- Works in harmony with other healthcare professionals, clinic staff, and patients by exhibiting a positive attitude and a commitment to MCHC’s mission, vision, and values
- Understands organizational goals and performs job duties in a manner consistent with those goals
- Assures that MCHC personnel policies and procedures are followed by all program staff
- Supervises and evaluates the activity of staff
- Proactively assumes responsibility for both the standard of customer service delivered in the clinical setting
- Effectively plans, organizes, directs, and evaluates all educational and outreach activities being conducted; appropriately delegates tasks to team members to promote better service efficiency and maximum resource utilization; monitors task completion
- Demonstrates acceptable professional conduct, interpersonal and communication skills with patients, peers, and other healthcare professionals
- Meets deadlines for required annual training
- Actively pursues continuing education to improve professional skills and job performance
- Identifies own areas of needed improvement, formulates self-improvement goals, and works toward meeting those goals
- Utilizes appropriate methods to deal with stressful situations
- Maintains professional appearance and follows established dress code
- Maintains patient and staff confidentiality
- Demonstrates reliability and dependability in meeting work schedules, the fulfillment of responsibilities and commitments in daily attendance, punctuality, productivity, and efficiency
- Maintains awareness of new information applicable to the position’s duties and responsibilities (e.g., policies, meeting minutes, procedures, memoranda, protocols, etc.)
- Demonstrates a strong interest in working with both an interdisciplinary health care team and a diverse patient population
- Ensures that staff members are compliant with all MCHC polices
Specific Duties:
- Follows established clinical protocols
- Accurately and thoroughly assesses current social needs of patients and communicates needs to the attending medical provider
- Thoroughly documents all face to face activities with patients in the medical record
- Demonstrates the ability to perform effectively and appropriately in emergencies
- Promptly informs the Clinic Administrator of any real and/or potential clinic problems
- Demonstrates knowledge of, and follows at all times, OSHA standards, JCAHO standards, and MCHC safety-related policies and procedures
- Participates in all staff educational and in-service training programs
- Assumes an active role as a patient advocate to ensure that individual health needs are being met, including responding to patient telephone messages and requests for information in a timely and professional manner
- Demonstrates the ability to identify clinic needs, including the development and implementation of new protocols, policies, and procedural changes that promote improved performance
- Participates departmental and organization-wide Performance Improvement activities
- Displays both the competency and willingness to be assigned to other duties as needed
- Utilizes slow times constructively to enhance clinic operations, and to assist other departments when time and workload permits
- Performs other duties as assigned
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
This position requires compliance with Health Center’s compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.
Physical Requirements:
The primary portion of work is in a well-lit, ventilated, and air-conditioned facility. It may require prolonged, extensive sitting/standing. Position may require stooping, kneeling, crouching, reaching, handling, and/or use of tactile information. The individual must be able to express ideas or exchange thoughts by means of talking, hearing, reading, and/or writing. The individual should have motor coordination, manual dexterity, finger dexterity, eye-hand-foot coordination. This position may include transporting objects, and lifting up to
50 pounds.
Qualifications and Education Requirements:
Education: A Bachelor’s Degree in Business Administration or a health related field
Experience: At least 2 years of work experience in some aspect of health care, education or logistics
Certifications and Licensures: None. RN preferred.
Other Requirements: Ideal to have at least 3 years in a supervisory or administrative role
Position Supervised by:
General Supervision from the Director of Clinical Affairs, Medical Director and Chief Executive Officer.
Personnel Supervised by this position:
May supervise Ryan White Part B staff.