Performs tasks of a more complex nature which require some training and semi-independent knowledge of the job. Positions are typically administrative or technical in nature and may involve the application of moderate skills.

Duties and responsibilities will typically involve more work variety, technical competence, and a moderate degree of independent judgment and responsibility for tasks such as drafting correspondence, preparing reports or spreadsheets, and conducting basic research, etc. This position requires a moderate level of contact with internal and external customers. The ability to work as a team member is necessary. Other duties as assigned by the supervisor.

Staffs the Research Help Desk as scheduled

Communicates with library staff to maintain current awareness of happenings in the Research Services department

Communicates with the public in person by telephone by e-mail, and by IM chat

Develops and maintains an understanding of the Library’s online resources

Searches the library’s discovery interface (Alma), LibGuides, and other electronic databases for sources of information

Assists library users in finding information in print and electronic formats

Assists library users in scanning documents, printing and downloading files

Refers library users to other library and campus departments when appropriate

Troubleshoots problems with departmental equipment including PC workstations, printers, photocopiers, digital scanner workstations, and microform reader/printers

Provides assistance in use of equipment

Logs all interactions with patrons in the system

Verifies scheduled time slots for study rooms and addresses any problems for people who have reserved them

Deals professionally with difficult patrons and addresses other problems when necessary

Contacts campus security or other appropriate persons in case of an emergency

Works on special projects as assigned by supervisor

Must be a current MSU student
Must maintain satisfactory academic progress
Must feel comfortable performing tasks that are not routine, but rather are more complex in nature
Must have the ability to understand and to follow written and verbal instructions
Must be able to work somewhat independently, utilizing initiative and a moderate level of judgment, analytical and/or decision-making skills
Must be able to operate a variety of office equipment such as copier, telephone, etc.

Exceptional communication and people skills
Computer literacy
Ability to learn new skills quickly

The Research Services Undergraduate Assistant staffs the Research Help Desk during specified times, including hours from 10am to 10pm Monday through Thursday and afternoon hours Friday through Sunday.