Responsibilities :

The service partner manager is responsible to manage our partners, the contract over its entire lifecycle and owns the relationship from a service perspective. There are around 150 to 200 indirect partners in the region, with varying levels of activity and volume. The biggest partners from these are managed face-to-face with quarterly business reviews to analyze data and improve services and compliance. Travel is required for this position, averaging one night per week.

Your Activities

• The role involves managing indirect service partners, ensuring compliance with Lexmark's rules, regulations, and KPIs.
• The partners perform thousands of repairs per year, claiming spare parts and labor costs from Lexmark.
• The partner managers need to establish relationships, manage compliance, and handle recharges for incorrect claims.
• They are responsible for managing the entire partner lifecycle, from contract signing to termination.
• Partner managers do not provide technical training themselves but manage the scheduling, sign-ins, and invoicing related to training sessions conducted by hardware specialists.

Education & Experience

• University or college degree
• Fluent in English and native level of German
• Strong MS Office knowledge
• 4+ years of experience in partner management (Sales or service manager roles are suitable backgrounds for the position)
• Drivers license class B & willingness to travel

Skills

• Customer orientation and ability to adapt/respond to different types of characters
• Great Communication & interpersonal skills
• Has a problem-solving mindset
• Ability to learn quickly, and become expert in service processes & structures
• Proactive, open minded, result oriented
• Accurate and accountable

We are looking for innovative employees with a high level of initiative who want to contribute successfully - and enjoy their work!

We look forward to receiving your application!

How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!

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