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Hardware Customer Success Engineer

Lexmark

Lexmark

Other Engineering, Customer Service, Sales & Business Development
Lexington, KY, USA
Posted on Friday, March 22, 2024

The Customer Success Engineering team is seeking an experienced Engineer to help them in their mission to support currently released products in the production and customer environments.

The ideal candidate is motivated by investigating production and customer issues with speed and is not discouraged by the information gap that can exist when trying to gather information on an urgent schedule.

In this role you will:
• learn how to effectively make decisions with speed that will impact Lexmark's current production
• work with the Technical Support Center (TSC) and Customer Experience Engineering (CXE) team to resolve unique and complicated engineering challenges related to a customer’s specific use case and/or environment
• interface with supplies, module, and technology teams
• analyze field and factory data to drive improvements to Lexmark products
• expand your awareness of Lexmark's business including sales / production volumes, costs, service, and supply chain
• strengthen your engineering design skills by working creatively within the existing parameters of a released product
• gain knowledge of the performance of a wide range of products and designs in manufacturing and the field
• work with the product development teams to improve future products

This role requires the following:
• Bachelor’s Degree in Electrical Engineering or Mechanical Engineering
• Understanding of manufacturing process
• Ability to create and understand Engineering technical documents
• Excellent documentation and organization skills
• Strong project management and teamwork skills
• Effective oral and written communication skills

Travel may be required for this role.

Domestic travel is limited to periodic field support of critical issues at key customers. Approximately 1-2 trips per year of 2-4 days.

International travel to China and/or Juarez to support SOP of new product and major manufacturing changes. Possibility of 1-2 trips per year of 5-14 days.

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How to Apply ?

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We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.

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