This position is for a customer dedicated position in the Atlanta, GA area, ideally in DeKalb County. Responsible for the overall remedial and scheduled device service. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

RESPONSIBILITIES:

• Respond to dispatched service calls in an assigned territory within Customer SLA commitments
• Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
• Effectively schedule dispatched calls to manage SLA requirements across assigned activities
• Ensure regular and effective communication with customers to ensure awareness of call acceptance, ETA, status and closure
• Assist customer with any reported issues or questions on Lexmark product(s) or offerings
• Support Customer training on appropriate usage of Lexmark product & features
• Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
• Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, part returns and tracking
• Manage local part inventory, and ensure accurate tracking of inventory levels and transactions.
• Present a positive image through proper attire, communication skills and personal grooming.

ADDITIONAL RESPONSIBILITIES:

• From time to time, engage in special activities, responsibilities, and projects as needed to support Customer devices

EXPERIENCE AND SKILLS:

• 3-5 years in field service or customer break/fix support
• Strong electro-mechanical aptitude
• Experience in servicing printers, hard copy devices, or imaging products
• Excellent driving record
• Valid GA State driver’s license
• Reliable transportation required
• Sound administrative skills
• Ability to frequently properly lift 60 pounds or less
• Microsoft Office Suites is desirable
• PERSONAL CHARACTERISTICS:
• Excellent communication skills, written and verbal.
• Customer service orientation
• Positive attitude
• Ability to learn quickly

EDUCATION:

• High school diploma or GED
• Associate degree or technical college an asset

***Position requires COVID-19 vaccination and/or other screenings mandated by the customer.

How to Apply ?

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