Svcs Customer Ops 2
Lexmark
This job is no longer accepting applications
See open jobs at Lexmark.See open jobs similar to "Svcs Customer Ops 2" SOAR Kentucky.Customer Service, Operations
Brazil · Remote
Posted on Monday, April 3, 2023
Responsibilities :
Responsible for all aspects of the operations of a managed services contract. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Manage the Customer P&L, contract amendments, identify and deliver continuous improvement ideas and execute Customer Governance. Ensures that operational teams and subcontractors have a clear understanding of client requirements . Builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction.How to Apply ?
Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!
Global Privacy Notice
Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice.
This job is no longer accepting applications
See open jobs at Lexmark.See open jobs similar to "Svcs Customer Ops 2" SOAR Kentucky.