Become a part of our caring community and help us put health first

The Care Management Support Manager serves as an essential partner in orchestrating iCare/Humana care management operations. In this role, you’ll provide valuable non-clinical assistance in identifying and evaluating the needs of our members, empowering them to reach and sustain their best possible wellness. By guiding members and their families to the right resources and fostering meaningful connections, you help make a real difference in their care journeys.

Care Management Support Manager is responsible for the daily oversight and supervision of Care Management associates, including regular one-on-one meetings to review performance, deliver constructive feedback, and offer coaching to support professional development and ensure high-quality member support.

• Responsible for the daily oversight and supervision of Care Management associates, including regular one-on-one meetings to review performance, deliver constructive feedback, and offer coaching to support professional development and ensure high-quality member support.
• Collaborates cross-functionally with departments and teams across the organization to align care management strategies, enhance member outcomes, and support organizational goals and initiatives.
• Provides support for auditing and monitoring of processes
• Facilitates effective collaboration within the Interdisciplinary Care Team (ICT), ensuring seamless coordination and timely referrals to Registered Nurse Case Managers (RNCMs) and Community Health Workers (CHWs) for enhanced member engagement and comprehensive care planning.
• Assists in the development of policies and procedures to improve and standardize services to members.
• Oversees the Maternal Health Program to ensure high-quality support for members through targeted interventions, while maintaining full compliance with contractual requirements and regulatory standards.

Use your skills to make an impact

Required Qualifications

• Bachelor’s degree in human services or a related field or associate degree in nursing.
• 2 or more years of leadership experience
• 3 or more years of Care Management experience
• Proficient in Microsoft applications
• Reside within the State of WI

Preferred Qualifications

• Master's Degree in a related field
• 5+ years of Care Management experience
• Familiarity with Power BI
• Applicable State licensure in field of study

Additional Information

• Workstyle: HOME: Associates Home office environment is their primary work location, but they will use Humana office space on an as needed basis for collaboration and other face-to-face needs.
• Work Location: must reside in Wisconsin.
• Travel: Potential travel to the Humana/iCare office location in Milwaukee for in person team meetings as needed.
• Typical Work Days/Hours: Monday – Friday, 8:30 am – 5:00 pm CST

WAH Internet Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

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Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,400 - $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.