Become a part of our caring community and help us put health first

Who We Are
Humana is a Fortune 50 healthcare leader dedicated to improving the health and well-being of seniors and lower-income Americans. Through innovative technology and data-driven solutions, Humana is transforming healthcare delivery to make high-quality care more accessible, affordable, and personalized. Human’s technology organization plays a critical role in delivery, differentiation, and growth of Humana’s offerings to members, patients, and providers.

Humana is an organization with careers that change lives—including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you are ready to help people achieve lifelong well-being and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.

Role Summary:
The Chief of Staff for the Information Technology (IT), (AVP of Strategy Advancement) department plays a critical role in driving strategic initiatives and operational excellence within the IT organization. This position serves as a key advisor to the Chief Information Officer (CIO) and is responsible for facilitating communication, ways of working, and the execution of strategic plans. The Chief of Staff will work closely with IT leadership and cross-functional teams to ensure alignment with organizational goals and objectives.

Key Responsibilities:

Provides end-to-end support to the CIO, including planning and execution, stakeholder and team engagement enablement; operational management of day-to-day; cadence for key meetings including IT leadership meetings, actions and follow-ups; performance management enablement of key outcomes and results for the IT organization; external, internal and partners key relations management and stewardship; budget management and tracking in partnership with finance; engage in team development and Voice of Associate plan to effect change. Key member of the IT Leadership team. Represents the CIO as needed.

Overall responsibilities:

Strategic Planning:

• Assist the CIO, IT Leadership team in developing and executing IT strategies that align with the company's overall objectives, recent examples include Operating Model, Productivity, SDLC, etc.

• Lead the planning and facilitate execution and tracking of key IT initiatives and projects.

• Work closely with IT CIO and leadership team on the delivery framework for IT strategy & execution.

Operational Management:

• Identify areas for improvement and implement best practices to enhance operational efficiency.

• Orchestrate leadership operating cadence to ensure focus on critical issues to achieving outcomes while increasing productivity and driving an intense sense of urgency.

• Assumes leadership of complex strategic initiatives that are broad in scope across the IT organization and potentially in partnership with business areas, from conceptualizing through implementation.

• Leads IT Leadership Operating Cadence (meeting cadence, standups/huddles, onsite sessions, offsites, Townhalls, etc.) as well as executive-level reporting including Humana board and Technology Committee of the board presentations and updates.

Communication and Collaboration:

• Responsible for facilitating collaboration, ways of working, driving day to day action plans, alignment, outcomes and results tracking for the IT organization and execution of strategic plans

• Facilitate communication within IT and between IT and business units. Includes setting up and facilitating team cadences, communication channels, and as-needed work sessions with IT leadership and key stakeholders, on behalf of the CIO.

• Serve as a liaison between IT leadership and internal/external stakeholders.

Performance Metrics:

• Works with IT CIO and IT Leadership to execute periodic process for Monthly, Annual, and Quarterly performance measurement approach.

• Actively engages IT Leadership Team in strategy development and execution to achieve 100% of IT defined outcomes.

• Trusted advisor to the CIO to ensure connectivity between IT Strategy and IT Operations

• Prepare reports and presentations for the CIO and other stakeholders.

Team Development:

• Assumes a leadership position in promoting team health, particularly with IT Leadership Team; but also, key contributor to initiatives that strengthen the culture and improves the associate experience within IT organization in partnership with key aligned partners including HR.

• Support talent development and organizational culture initiatives within the IT department.

• Works closely with the CIO and aligned HR Partner to create a framework and approach to active workforce management and people focused culture.

• Mentor and guide junior staff in initiatives.

Budget Management:

• Assist in the preparation and management of the IT budget, working in partnership with IT CFO to ensure the expectations and reporting needs for the CIO are cared for.

• Monitor expenditures and ensure alignment with financial goals.

• Work closely with IT CIO and aligned IT Finance CIO to ensure fiscal ways of working, platforms, reporting, and tools are consistent across IT and as linked to the enterprise.

Use your skills to make an impact

Qualifications:

• Bachelor’s degree in IT or related field and Masters Business Administration (or equivalent experience).

• 10+ years experience in IT management, project management, or operations.

• 10+ years advising executives, leading & influence management teammates.

• Motivated self-starter; excited to work with cross-functional team members to execute against an end-to-end program scope.

• Strategic mindset with critical thinking skills to connect disparate dots and overcome ambiguity. Ability to evaluate and solve problems with rigorous logic that pushes beyond the obvious to uncover root cause issues and creative solutions.

• Adept at forming strong relationships with diverse teams and personalities through effective trust building and collaboration. Strength in persuading multiple parties to align around one vision and exudes the confident to drive execution and adoption.

• Effective communication skills, both verbal and written (including reporting and presentations) with demonstrated ability to use language that is succinct and clear.

• Must be available and manage continuous engagement and expectation setting with the CIO.

• Experience leading large projects and programs from the conceptualizing through implementation. Comfort managing multiple initiatives at one time and prioritizing efforts that deliver the greatest impact, all while leveraging standard methodologies, tools, and platforms. Experience driving large scale change initiatives.

• Track record of meeting deadlines and focusing on deliverables.

• Must be exceptionally organized and able to manage across multiple initiatives at any one time.

• Ability to use data to establish quantifiable success criteria and measure progress toward targeted results.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$184,800 - $254,100 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.