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The Lead Program Manager in experience transformation will oversee and assist in managing several innovative digital solutions, ensuring alignment with business goals and user satisfaction. Key responsibilities include managing cross-functional collaboration, performance tracking, and stakeholder engagement. Candidates should have extensive program management experience in the healthcare sector, with a strong focus on user-centered design and digital transformation. This role will manage work assignments involving moderately complex to complex operational issues where the analysis of situations requires an in-depth evaluation of variable factors. This role will be responsible for providing project/program management, business/strategy alignment, initiative prioritization, operational readiness, and communications support/artifact creation. They will exercise considerable latitude in determining objectives and approaches to assignments, and they will leverage independent judgement in decision making, requiring minimal supervision.

We are seeking an experienced Lead Program Manager to supporting large programs and initiatives for the Experience Transformation group. The ideal candidate will have a strong background in program management, a deep understanding of digital transformation, and a passion for enhancing customer experiences in the healthcare industry.

Key Responsibilities:

• Strategic Leadership: Lead the vision and strategy for digital experience initiatives, ensuring alignment with overall business objectives and customer needs.
• Program Management: Oversee the end-to-end management of digital programs, from concept through execution, ensuring timely delivery within budget constraints.
• Communication and facilitation: Strong presentation and communication skills. Skilled in creating good PowerPoints and being able to articulate complex thoughts into slides.
• Cross-Functional Collaboration: Collaborate with various teams including IT, marketing, product development, and customer service to ensure seamless integration of digital solutions.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including internal teams and external partners, to facilitate communication and alignment on program goals.
• User Experience Focus: Advocate for user-centered design principles, ensuring that digital experiences are intuitive, accessible, and enhance user satisfaction.
• Performance Tracking: Establish key performance indicators (KPIs) to measure the effectiveness of digital initiatives and make data-driven recommendations for improvements.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure project success and alignment with regulatory requirements.
• Budget Oversight: Manage program budgets, ensuring efficient allocation of resources and adherence to financial targets.
• Continuous Improvement: Stay abreast of industry trends and emerging technologies to drive innovation and enhance the digital experience for members and providers.

Use your skills to make an impact

Qualifications:

• Bachelor’s degree in business administration, Healthcare Management, Information Technology, or a related field; Master’s degree preferred.

• Minimum of 10+ years of experience in program management, or 5+ years of program management experience for large scale digital transformation projects, preferably in the health insurance or healthcare industry or consulting.

• Strong understanding of health insurance products, regulations, and compliance requirements.

• Excellent leadership, communication, and interpersonal skills.

• Proficiency in project management tools and methodologies (e.g., Agile, Scrum).

• Experience with user experience (UX) design principles and customer journey mapping.

• Strong written and verbal communication skills

• Experience leading and presenting at meetings

• Strong PowerPoint skills for executive communications

Preferred Qualifications:

• Master’s degree

• 2+ years of portfolio/program management experience

• 2+ years of operational readiness or change management experience

• Experience running CCaaS programs, managing workforce improvements, and understanding of budgeting/value realization.

Humana Perks:

Full time associates enjoy:

• Medical, Dental, Vision and a variety of other supplemental insurances

• Paid time off (PTO) & Paid Holidays

• 401(k) retirement savings plan

• Tuition reimbursement and/or scholarships for qualifying dependent children

• And much more!

Social Security Task:

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.

Virtual Pre-Screen:

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.