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The Associate Director, Business Systems Analysis performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Associate Director, Business Systems Analysis requires a solid understanding of how organization capabilities interrelate across departments.

The Associate Director, Business Systems Analysis formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Validates benefits achieved from solution implementation. Decisions are typically related to identifying and resolving complex technical and operational problems within departments and could lead multiple managers or highly specialized professional associates.

The Associate Director will own the following responsibilities:

• Collaborate across teams to ensure requirements meet the underlying and long-term needs of the stakeholders

• Constant communication and follow up from initial discovery through completion of agile features

• Prioritize large volume and large bodies of work with competing timelines

• Delegation of work, ensuring even-loaded capacity across associates on the team

• Appropriately escalate as needed to resolve issues and support deadlines

• Communicate with lower and upper-level associates (up to VP level)

• Communicate and create strong partnerships with IT development team

• Identify and communicate the value of the work requested and the outcomes once work is completed

• Identify and implement efficiency improvement/automation opportunities

• Manage data governance processes for the team and act as Chair to the organization's Data Governance Committee

• Lead a team of highly specialized associates focused on data (analysis, management, governance, sharing, issue resolution)

Use your skills to make an impact

Required Qualifications

Soft Skills

• Cross-functional Collaboration - Ability to work across business units, IT, compliance, etc.

• Strategic Planning - Defining value of data initiatives and aligning them with organizational goals

• Change Management - Lead through shifts in data initiatives, technology initiatives, and organizational strategies impacting the team

• Communication - Ability to translate complex data topics into business language and planning, relentless follow up to ensure dependencies are being addressed and initiative timelines are being met, communicate data changes to our many data consumers as part of change management, escalate early and often to ensure timelines are being met, ability to communicate at all levels (including with senior leadership), leader level presentation skills

• Team Leadership & Development - Must have at least 2 years of leadership experience with direct reports. Mentoring and coaching a data-minded team, leading them through change, and clearly aligning their work to organizational strategies.

• Detail Oriented Mindset - Ability to manage and organize multiple deliverables along with maintaining standards for data integrity and governance

• Prioritization - Proven ability to prioritize and organize high volume and large bodies of work to meet deadlines while delivering quality services/products

• Curious - Curious mind with ability to dig into complex processes, identifying any opportunity to simplify or automate. Work and learn together creating the best solutions for the people we serve

• Caring - Create an environment where people feel valued, respected, and are treated with kindness

• Committed - Deliver commitments with excellence to the people we serve, elevate our agility to meet people's needs and sustain our growth

Technical Skills

• At least 2 years of experience in data management or data modeling for report development

• At least 2 years of experience with Power Automate, Power Apps, and Power BI

• At least 2 years of experience implementing and adhering to data governance policies and processes

Preferred Qualifications

• Hands-on experience with Azure Cloud and Snowflake Cloud solutions/tools

• Snowflake SNOWPRO certification

• Bachelor's Degree related to Business Administration, Information Systems, Data Science, Data Management, Finance, Economics, or related field

Additional Information

Requires some nights and weekends to support production turns or any major issues/incidents

Work-At-Home Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$129,300 - $177,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.