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The Lead Automation Engineer identifies and implements solutions (hardware and software) for improvement of the high-quality automation infrastructure. This role will focus on leveraging RPA technology to enhance operational efficiency, reduce manual processes, and improve accuracy in insurance claims processing, policy management, and other key areas. A strong background in business process management (BPM) within the healthcare insurance industry is preferred.

We are seeking an experienced Lead Automation Engineer within the Intelligent Robotic Process Automation (iRPA) Team to drive innovation and optimize our business processes. The Lead Automation Engineer designs, programs, simulates, and tests automated processes, and is responsible for detailed design specifications and other documents. A major facet is ability to learn and support both custom built and vendor-sourced platform solutions.

Key Responsibilities:

• Lead Initiatives: Direct the design, development, and deployment of RPA solutions to streamline and automate insurance-related processes, such as claims processing, policy administration, and customer service operations.
• Technical Leadership: Provide expert guidance and mentorship to a team of RPA developers, ensuring adherence to best practices, coding standards, and RPA governance. Enable multiple active development teams by establishing secure and performant automations through efficient platform administration.
• Solution Design: Architect and implement RPA workflows, ensuring robust integration with existing systems, databases, and applications used within the Insurance domain.
• Process Optimization: Collaborate with stakeholders including claims adjusters, workforce management, and other IT teams to evaluate process improvement opportunities. Utilize BPM methodologies and workflow orchestration to map, analyze, and enhance business processes.
• Stakeholder Engagement: Work closely with business units (e.g. claims, access management, and customer service) to understand their needs and translate them into actionable solutions.
• Quality Assurance: Oversee testing and validation of RPA solutions, ensuring they meet industry standards for accuracy, compliance, and performance.
• Regulatory Compliance: Ensure that all RPA solutions comply with healthcare regulations and industry standards, including data privacy laws such as HIPAA.
• Continuous Improvement: Keep up-to-date with advancements in RPA technology and BPM practices. Proactively recommend and implement enhancements to improve the efficiency and effectiveness of automation efforts.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• 8 or more years of technical experience in RPA development
• 2 or more years of project leadership experience
• Expertise in RPA tools (e.g., UiPath, Blue Prism, Automation Anywhere), programming languages (e.g., Python, JavaScript, .NET), business process and workflow orchestration platforms (e.g Appian, Pega), and experience with systems and data integration techniques (e.g. APIs, Kafka, ETL, IPSec VPN Tunnels, VMWare)
• Proven track record of applying BPM methodologies to analyze and enhance processes. Experience within the healthcare insurance sector is preferred
• Demonstrated ability to lead projects, manage teams, and effectively communicate with cross-functional stakeholders
• Strong analytical skills with a focus on developing solutions that drive operational efficiency and accuracy
• Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Test automated processes with responsibility for detailed design specifications and other documents

Preferred Qualifications

• Master's Degree
• Advanced certifications in RPA (e.g., UiPath, Blue Prism, Automation Anywhere) and BPM (e.q. Appian, Pega) are advantageous.
• Familiarity with major cloud providers like AWS, Azure, or Google Cloud Platform, including services such as S3 or Azure DevOps.

Additional Information

Why Humana?

You'll experience the following perks as a full-time Humana employee:

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Interview Format:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

#LI-Remote

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Social Security Task

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,300 - $158,600 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.