Become a part of our caring community and help us put health first

The Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

At Humana, one of our core values is to inspire the health of others. We are looking for individuals who enjoy talking to others about their health while providing education, support, and encouragement to improve their wellbeing. We also desire, to cultivate the uniqueness of each of our associates as well as our members and are looking for individuals from various backgrounds to bring their expertise to the role. If you are looking to join a team of dynamic professionals, we welcome you to apply!

Hours are Monday-Friday 10:40am – 7:10pm, with scheduled lunch and breaks.

Position will be in-office for the first 6 months (101 E Main Street, Louisville, Ky 40202), with opportunity to go remote, based on performance, good attendance and demonstrated ability to thrive independently.

Use your skills to make an impact

Required Qualifications

• 3 years of customer service experience, including typing/data entry

• Bilingual English/Spanish

• You must be fully bilingual in English/Spanish and will be required to pass a test for both languages - Speaking/Reading/Writing included.
• Excellent verbal, listening and written communication skills
• Aptitude for quickly learning and navigating new technology, systems and applications
• Proficient in Microsoft Office Outlook and Word
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Hours are Monday-Friday 10:40am – 7:10pm, with scheduled lunch and breaks. Position will be in-office for the first 6 months (101 E Main Street, Louisville, Ky 40202), with opportunity to go remote, based on performance, good attendance and demonstrated ability to thrive independently
• ***Please submit resume in English***

Preferred Qualifications

• Associate's or Bachelor's Degree
• Previous healthcare experience
• Previous inbound and/or outbound call center experience

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$37,200 - $51,200 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.