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The Senior Vendor Management Professional is part of the Service Excellence team within Enterprise Associate and Business Solutions. Service Excellence plays a pivotal role in the success of the organization, and focuses on strategic outsourcing approaches, continuous improvement, and performance management, as well as innovation development and management. In addition, the team supports the broader organization with reporting, data, technology solutions and business analytics. The Enterprise Associate and Business Solutions (EABS) organization forms part of the Chief Administrative Office. EABS business areas include Workplace Solutions, Humana Safety and Security, Aviation, Human Resources Shared Solutions Guidance Center, and Human Resources Core Services.

The Senior Vendor Management Professional works as liaison between vendors, Procurement, and organization. Our team builds and maintains positive relationship with vendors and monitors vendor performance. Work assignments involve moderately complex, to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Begins to influence department’s strategy. Makes decisions regarding technical approach for project components. Exercises considerable latitude in determining objectives and approaches to assignments.

Specific responsibilities are as follows:

• Lead Request for Proposal (RFP)/Contracting process in partnership with Procurement and Operations
• Provide guidance/consultative services to EABS organization related to supplier contractual matters, issues and engagements.
• Supplier Governance Process Management - Work with operational owners to ensure appropriate supplier governance frameworks are in place and effectively operating for all supplier partners. Governance activities include:
  • Contract Management and Maintenance – Track strategic contracts with key dates and manage amendment process for existing contracts
  • Manage Meeting Cadence - Ensure appropriate meetings are scheduled and effective (i.e. Business Reviews, one on one discussions, leadership reviews, etc.)
  • Key Performance Indicator (KPI)/ Service Level Agreement (SLA) Management - Ensure contractual KPI’s and SLAs are appropriate and meeting business needs. Ensure action plans are in place for non-compliant KPI’s. Conduct KPI audits if necessary to validate data and reporting accuracy.
  • Supplier Risk Management - Manage list of critical EABS suppliers and work with Humana’s risk department to ensure all applicable supplier information and plans are effective and tracked in Humana’s risk managements system, Enterprise Solution Point.
  • Manage escalation process to ensure issues are resolved at the right level of the organization.
  • Lead supplier diversity initiatives and reporting
  • Lead supplier savings initiatives and reporting

Use your skills to make an impact

Required Qualifications

• Bachelor's degree or relevant experience within Procurement or working directly with Suppliers
• Ability to think analytically, apply analytical techniques and to provide in-depth analysis and recommendations to management using critical thinking and sound judgment.
• Leadership experience over a large metric-intensive operational unit
• Strong interpersonal, written and oral communication, presentation and facilitation skills; demonstrated ability to interact with leaders and stakeholders
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Proficient in Microsoft Office applications including Word, Excel and PowerPoint
• If selected for hire and you live within proximity to the Louisville, KY office. This role would be considered hybrid based on business discretion.

Preferred Qualifications

• Master's Degree or Procurement/Supply Chain experience or experience working with suppliers.
• Certification with Six Sigma and/or the Project Management Institute
• Experience practicing agile methodology
• Strong business acumen
• Knowledge and experience working with PowerBI and SharePoint

Additional Information

Work-At-Home Requirements:
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.

Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a HireVue interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$69,800 - $96,200 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.