Become a part of our caring community and help us put health first

Join our Process Excellence team within Enterprise Associate and Business Solutions (EABS), a key component of the Chief Administrative Office. We focus on process and continuous improvement, performance management, project and program management, knowledge management, governance, and operational readiness. As a Senior Process Improvement Professional, you will partner with EABS leaders, associates, and strategic vendors to lead initiatives and support organization-wide continuous improvement, governance, and process development.

Responsibilities:

You will analyze and improve existing business processes, develop sustainable and quantifiable improvements, and evaluate the impact of changes. You will research best business practices, collect and analyze process data, and recommend business practices that enhance quality, productivity, and reduce cost. You will determine how the latest information technologies can support business process re-engineering.

The Senior Process Improvement Professional should be adaptable, able to collaborate on problem-solving, manage multiple tasks at once, and have strong change management skills.

Key Tasks:

• Collaborate with team members to implement and improve processes.
• Understand and contribute to department and organizational strategy.
• Make decisions on technical approach for project components.
• Achieve process efficiency and quality improvement goals.
• Understand the details of existing systems by collecting data about current procedures, outputs, and metrics.
• Collect and analyze process data to recommend business practices.
• Determine how innovative technologies can support business processes.
• Facilitate process workflow modeling for process improvements and automation.
• Perform gap analysis and develop solutions for operational readiness, user readiness, and risk mitigation.
• Determine and contribute appropriate change management approaches for associate readiness.
• Perform analysis and assessment of process performance of vendors, suppliers, and associates.

Use your skills to make an impact

Required Qualifications:

• 5+ years of process improvement experience
• 3 +years of managing projects and leading change management processes.
• Strong analytical thinking and communication skills
• Ability to perform qualitative and quantitative analysis
• Ability to create, modify, innovate, and implement new or existing standard operating procedures, policies, processes, and playbooks.
• Demonstrated ability as self-starter and individual contributor
• Demonstrated ability to present to various teams, Leadership and audiences
• If selected for hire and you live within proximity to the Waterside office in Louisville, KY. This role would be considered hybrid based on business discretion.

Preferred Qualifications:

• Bachelor’s Degree
• Six Sigma/Lean or similar process improvement certification
• Experience with agile methodology
• Experience designing processes using various workflow tools
• Strong business acumen
• Previous experience with auditing, governance and knowledge support

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$76,800 - $105,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.