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Senior Vendor Management Professional

Humana

Humana

Remote
Posted on Tuesday, July 2, 2024

Become a part of our caring community and help us put health first

The Senior Vendor Management Professional (SVMP) is responsible for day-to-day operations and performance of Humana’s vendor partnerships with a specific emphasis on growth. In this role, the SVMP will have responsibility for network growth/management, client/member issue resolution, event budget allocation and tracking, and continuous improvement of product and process. In this role, the SVMP will interface with team staff, market leaders and departmental/market leaders to assist in market/product level execution and issue resolution.

The Senior Vendor Management Professional (SVMP) is responsible for day-to-day operations and performance of Humana’s vendor partnerships with a specific emphasis on growth. In this role, the SVMP will have responsibility for network growth/management, client/member issue resolution, event budget allocation and tracking, and continuous improvement of product and process. In this role, the SVMP will interface with team staff, market leaders and departmental/market leaders to assist in market/product level execution and issue resolution.

Responsibilities may include, but are not limited to:

Functional Leadership

  • Solicits feedback from market leaders and stakeholders to help develop future strategy; balancing opportunity, capability and priority.
  • Balances workload across all Vision LOBs to ensure delivery is consistent with growth objectives and business seasonality.
  • Leads projects of high sensitivity/confidentiality
  • Report out SLA performance and project delivery to key stakeholder groups and prepare remediation plans when service levels fall below commitments.
  • Prepares and presents market level QBRs to demonstrate performance with our Medicare market partners and leaders.
  • Solicits and vets proposals from partners to fulfill business growth needs, and presents new partnership capabilities when they become available
  • Serves as main contact and manages the day-to-day operations of our discount partnerships (Teledentistry, On-Site Dental Clinics, Discount Hearing Partners, EAP, etc.).

People Leadership

  • Conducts weekly meetings with report(s) to level-set on priorities, and understand potential disruption from new work intake and cascade salient information to the team
  • Continuously support team to ensure balanced workload and that internal/external SLAs are being met.
  • Lead multi-functional calls on behalf of vision vendor management.
  • Develop team members to ensure that vendor management delivery is consistent with current and future business needs.
  • Hold team members accountable for performance and take a coaching approach to professional growth.

Strategic Projects/Service

  • Sponsor large-scale vision projects and gather/capture status to report to leadership on a weekly basis.
  • Leads continuous improvement initiatives for project management and delivery.
  • Has overall responsibility for service issue resolution and oversight of Humana’s vision service mailbox

Escalation Management

  • Supports team in responding to escalated complaints from regulators/legislators, executive-level intake, social media, and markets/providers.


Use your skills to make an impact

Required Qualifications

  • Bachelor's degree
  • 5 or more years experience in a vendor management environment
  • 3 or more years of project/program leadership experience
  • Ability to manage multiple or competing priorities and work in a very fast-paced environment
  • Strong written and verbal communication skills
  • Comprehensive knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint, Visio, Project
  • Investigative and problem solving skills

Preferred Qualifications

  • Background in Medicare, Medicaid and Commercial Group Business
  • Deep understanding of and cross functional experience within health insurance plan business
  • Management Consulting background
  • Proven effectiveness in operating within a matrix organization.

Additional Information

Work at Home Requirements

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

· Satellite, cellular and microwave connection can be used only if approved by leadership

· Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

· Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

· Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$69,800 - $96,200 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.


About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.