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MF Production Control & Turn Center Lead



Posted on Tuesday, June 4, 2024

Become a part of our caring community and help us put health first

We are seeking a highly motivated and experienced Mainframe Production Control and Turn Center Lead to oversee a geographically dispersed team responsible for the smooth operation and efficient deployment of applications on our mainframe platform. This role will have a dual focus:
• Production Control: Leading a team responsible for the day-to-day operations and administration of our mainframe environment.
• Turn Center: Leading a team focused on the deployment and management of code changes on the mainframe platform.
• Operations Support: Leading a team focused on the technical support for all teams operating and supporting Mainframe operational areas.
The successful candidate will be a strong leader with a deep understanding of mainframe production control, batch administration, and turn center processes. They will possess exceptional vendor management skills and be adept at establishing and enforcing governance frameworks to ensure the highest quality service delivery from our outsourced partners.


  • Production Control:
    • Oversee the daily operations and administration of the mainframe environment, ensuring smooth and efficient processing.
    • Manage and prioritize production jobs, batch schedules, and JCL execution.
    • Monitor system performance, identify and troubleshoot production issues, and implement solutions.
    • Ensure adherence to established production control procedures and service level agreements (SLAs).
    • Collaborate with system programmers and infrastructure teams to resolve technical issues.
    • Maintain detailed documentation of production processes and procedures.
  • Turn Center:
    • Lead the turn center team in deploying code changes to the mainframe platform.
    • Establish and manage the turn center process, ensuring quality, control, and timely deployment.
    • Develop and maintain strong relationships with developers to understand deployment needs.
    • Create and enforce turn center procedures for code promotion, testing, and deployment.
    • Track and report on turn center activities and performance metrics.
  • Operations Support:
    • Supports mainframe operations of processes, enhancements, support team guidance, solutions, automation.
    • Coordinate and facilitate technical consultation for managing job workload solutions.
    • Develop and maintain strong relationships with developers to process, standards, etc. for mainframe.
  • Vendor Management:
    • Manage the relationship with our outsourced production control and turn center vendors (onshore and offshore).
    • Develop and monitor key performance indicators (KPIs) to track vendor performance.
    • Work collaboratively with vendors to identify and implement process improvements.
    • Ensure vendors adhere to established governance frameworks and service level agreements.
    • Manage vendor escalations and resolve service issues.
  • Governance:
    • Develop and implement a comprehensive governance framework for mainframe production control and turn center operations.
    • Ensure adherence to internal policies and industry best practices.
    • Conduct regular audits to assess compliance with governance standards.
    • Continuously identify opportunities to improve efficiency and effectiveness.

Use your skills to make an impact

Required Qualifications

  • 5+ years of experience in mainframe production control and/or turn center operations.
  • 2+ years of experience leading and managing a team, both onshore and offshore.
  • Strong understanding of mainframe JCL, batch processing, and system administration tasks.
  • Excellent analytical and problem-solving skills.
  • Strong communication, collaboration, and interpersonal skills.
  • Proven ability to manage and track performance metrics effectively.
  • Experience with vendor management and building strong vendor relationships.
  • Ability to work independently and manage multiple priorities simultaneously.
  • Strong attention to detail and commitment to quality.
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Experience with mainframe deployment tools and methodologies.

Additional Information

Why Humana

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Social Security Task

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

*This is a remote position.

**Must be able to work EST hours, but as an operational role, may have weekend/after-hours escalations at times



Scheduled Weekly Hours


Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$112,400 - $154,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.