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Contractor Workforce Management Associate Director



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Posted on Tuesday, May 21, 2024

Become a part of our caring community and help us put health first

The Associate Director of Contractor Workforce Management will drive a best-in-class contractor workforce program. Reporting directly to the Associate Vice President of Source to Pay Operations you will manage a team of associates and contractors developing, improving and supporting this enterprise program within the Contingent Labor category.

The selected individual is expected to build relationships with business leaders and suppliers, work cross-functionally to drive value for the enterprise, enabling segment-specific strategies. Under minimal supervision exercise independent judgment and decision making for complex issues while demonstrating confidence when facing ambiguity and balancing priorities to advance objectives.
  • Manage a team responsible for enterprise contractor workforce process, strategy and operations, internal and external stakeholder training/support, system optimization/operations, reporting/analytics, process improvement, and continuous merger and acquisition activities.

  • Responsible for the management of multiple MSP operations supporting Humana business segments

  • Partner with Contingent Labor Category Management Team and supplier partners to evaluate industry/business trends for potential impact on the organization, identify key business opportunities and potential threats to the organization, implement strategies to address these opportunities

  • Partner with HR, as needed, to establish and enhance policy guidance and enforcement

  • Exercise and continuously develop deep understanding of contractor workforce model best practices; identify consolidation opportunities of supply base and operations.

  • Proactively identify opportunities and work cross-functionally to implement solutions to advance program maturity

  • Play a critical role in the development of the Total Talent Management Strategy, building a pipeline of opportunities and alignment with stakeholders; explores innovative labor models

  • Gather and interpret relevant data to assess vendor spend, productivity, demand patterns, etc.

  • Deliver results when faced with ambiguity & roadblocks.

  • Ability to use data and interpersonal skills to influence stakeholders to take action.

  • Develop deep understanding of the MSP Program(s), demonstrating the ability to clearly articulate the value proposition to business stakeholders and manage those programs to ensure we are meeting business expectations and needs

  • Lead the development of complex strategies based on industry best practices, including supply market analyses, should-cost models, process and domain expertise.

  • Leverage internal and external resources, as part of the operating model, to deliver results in the most effective and efficient way.

  • Oversee analysis of qualitative and quantitative supplier characteristics, including supplier capabilities, supplier goals and objectives, risk profile, and supplier's financial position for requisite categories

  • Develop multi-year sourcing pipelines that drive total value, including cost savings and supplier innovation for Humana

Use your skills to make an impact

Required Qualifications

  • Bachelor's degree or equivalent combination of education and experience

  • 4 or more years of experience in contractor workforce operations/management

  • 4 or more years of experience with Vendor Management Systems, preferably SAP Fieldglass

  • 4 or more years of people management experience

  • Ability to be flexible and willing to learn new skill sets quickly as the need arises

  • Solid public speaking and negotiation skills required

  • Strong financial, procurement and business acumen required

  • Proven ability to speak with and work across all levels of the business

  • Proficient in Microsoft products (i.e. Word, Excel, Access, Visio, PowerPoint, etc.)

  • Ability to assimilate, analyze, draw conclusions, and make recommendations from multi-faceted and often ambiguous data

  • Ability to motivate project team members and stakeholders to meet established deadlines

  • Motivated self-starter with the ability to work with minimal oversight and take ownership and accountability for the program

  • Detail oriented and critical thinker

  • Effectiveness in working collaboratively with cross-functional teams

Preferred Qualifications

  • Experience with SAP Fieldglass Vendor Management System and Direct Sourcing Platforms

  • MSP management experience

  • Technical and Clinical Contingent Labor management experience

  • Excellent analytical skills; ability to research and make efficient use of resources to achieve effective business results

  • Strong communication skills – verbal and writing – with ability to clearly and effectively communicate to varying levels of the organization

  • Experience in developing project plans and presenting business cases to Senior Leaders preferred

  • Understanding of major sourcing processes, Contingent Labor, supplier and customer interface

  • Ability to manage multiple tasks or projects simultaneously in a timely and professional manner; ability to transfer lessons learned into new processes; flexibility in job focus


Additional Information

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

  • Satellite, cellular and microwave connection can be used only if approved by leadership

  • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Social Security Task:

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.

Scheduled Weekly Hours


Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$112,400 - $154,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.