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Senior Business Systems Lead



Kentucky, USA · Remote
Posted on Friday, May 3, 2024

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The Lead, Business Systems Analysis performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Lead, Business Systems Analysis works on problems of diverse scope and complexity ranging from moderate to substantial.

The Lead, Business Systems Analysis formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Validates benefits achieved from solution implementation. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Use your skills to make an impact

Senior Business Systems Lead-Procurement Center for Enablement

The Senior Business Systems Lead will own, analyze, and measure the effectiveness of existing Source to Procure (“S2P”) business systems and develop sustainable, repeatable, and quantifiable business systems improvements. The Senior Business Systems Lead is technically polished, solves complex business system problems and issues using data from internal and external sources to provide insight and solutions to decision-makers. The Senior Business Systems Lead will work across all business areas and all job levels at Humana to manage projects, implement and sustain system improvements, and lead systems management innovation and cross-collaborative digital strategy within the S2P environment.

This position reports to the Associate Director, Business Systems Manager with the Procurement C4E. The C4E team leads the development, support, and enablement of key business systems capabilities across Humana, leveraging industry leading systems and technologies, enabling key business partners in making decisions around business performance. The Procurement C4E team sits within the Enterprise Procurement and Supplier Management business area, in the Finance Shared Service (FSS) organization.

Senior Business Systems Lead Responsibilities

  • Lead/Manage technical implementations focused on S2P operational efficiency, workflow simplification, issue management, governance and control, while maximizing business partner support resulting in completion of key initiatives
  • Lead by articulating clear and concise direction and leadership to contingent workforce and junior level associates on all key initiatives.
  • Proven ability to lead, facilitate, prioritize, negotiate, problem solve, and collaborate across business, technical, and other cross functional teams.
  • Leverage internal and external resources, as part of the operating model, to deliver results in the most effective and efficient way.
  • Work closely with Information Technology, Procurement Operations, Sourcing, Contracting, Category Management, Finance, and Corporate Payables to ensure a seamless end-to-end experience for associates.
  • Bridge business and technical teams by being fluent in the language of consulting (business drivers, process), design (user-centric experience design), and technology (Big data, cloud strategy, system work-flow design, advanced data science, AI, ML)
  • Prioritize, problem-solve and address issues that arise, deliver guidance / training on processes and systems, provide subject matter expertise and insight on future projects and other initiatives that involve or impact S2P functions and closely-knit business partners.
  • Expected to own COUPA system and supplier relations for pay and sourcing processes
  • Serve as a systems subject matter expert resident on various cross-organization technical and systems related committees.
  • Work cross functionally on system tasks related to integration acquisitions.
  • Function as a Procurement systems liaison, partnering with associates from other business areas on special projects.
  • Serve as a Systems subject matter expert on all department key initiatives

Required Qualifications

  • Bachelor's degree or equivalent combination of education and experience
  • 7 or more years of experience in systems management, deployment (with business focus), implementation and program management
  • 6 or more years of technical experience in data reporting
  • 3 or more years of technical process automation, project management, data analysis
  • 2 or more years of Source to Pay, Procurement, Finance working experience.
  • Strong experience with Oracle, SQL, Coupa, Salesforce, Contract management software, PowerBI, SaaS applications
  • Experience working with big and complex Source to Pay systems environments, Finance and AP teams
  • Advanced Microsoft Excel skills including ability to link pivots to external data sources, creating pivot tables and summarizing data into reports and dashboards
  • Experience with tools such as Microsoft PowerBi, Tableau, Qlik for creating data visualizations
  • Experience working with big and complex data sets within large organizations and/or the analysis of healthcare data
  • Proficiency in verbal and written communication to senior and executive leadership
  • Strong organizational skills and ability to manage multiple or competing priorities.
  • Strong analytical and problem-solving skills
  • Superb verbal and written communication to senior and executive leadership
  • Forward thinker and initiative-taker who thrives on new challenges, imagines solutions, and adapts quickly
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

  • Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering, or related field
  • Proficient in Microsoft Office applications including Power Point, Teams, SharePoint
  • Advanced in Microsoft Excel, Monday.com and other project management tools
  • Thorough understanding of business concerns to oversee translation into technical inputs
  • Proven relationship-building and maintaining strong working relationships with IT, and key stakeholders.
  • Prior experience working in a system analytics and/or data warehousing environment.

Additional Information

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
  • Satellite and Wireless Internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information



Scheduled Weekly Hours


Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,800 - $144,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.