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Senior Strategy Advancement Professional - Experience Transformation Voice & Conversational



This job is no longer accepting applications

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Posted on Saturday, February 10, 2024

Become a part of our caring community and help us put health first

The Senior Strategy Advancement Professional will join the Experience Transformation Voice & Conversational Product Team and will provide technical, program and project management support to help manage the overall Consumer Experience Center Platform (CECP) program. This team is responsible for helping manage technology implementations and modernization efforts for Humana, and this is a vital role to ensure our team successfully delivers our platform product strategy and drives desired business value/outcomes across the Enterprise.

Location: remote

We are seeking an accomplished and experienced Senior Strategy Advancement Professional to join the join the Experience Transformation Voice & Conversational Product Team to provide business intelligence and planning support for multiple business segments within the portfolio. This role will support agile transformation efforts, to include ongoing adoption of an Enterprise LPM, and they will manage work assignments involving moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. This role will be responsible for providing business/strategy alignment, initiative prioritization, operational readiness, project management, and value forecasting/realization. They will bring expertise in support of multi-functional efforts to identify, interpret and produce recommendations and plans based on company and external data analysis, and will help identify and address business issues and opportunities. They will also make decisions on moderately complex to complex issues regarding technical approach for project components. They will exercise considerable latitude in determining objectives and approaches to assignments, and they will leverage independent judgement in decision making, requiring minimal supervision.

  • Responsible for Portfolio Management and related routines of the CECP Portfolio/LPM.

  • Works with Humana Enterprise LACE to provide governance and line of sight into the CECP portfolio.

  • Leads efforts to adjust initiatives and investment funding as variables changes.

  • Runs Portfolio Operation efforts, to create an MVP LPM experience, and develops operational timelines for implementation.

  • Helps manage WIP limits and empowers teams to organize around value for better business outcomes.

  • Leverages the necessary data, digital, and analytical tools, and capabilities to support team needs.

  • Leads change management and operational readiness activities for CECP-led technology implementations.

  • Serves as an experience and solution point of contact for the Business Units, leveraging a pre-defined Ops Readiness framework.

  • Provides run-the-business support for Unit-level communications, such as managing the CECP SharePoint site and BU comms.

  • Manages CECP organizational routines, including Employee Recognition and Feedback Loops.

  • Facilitates project management efforts and maintains CECP stakeholder registry, organizational taxonomy, and RAID logs.

Use your skills to make an impact

Role Essentials

  • Bachelor's degree

  • 5 years or more of technical implementation experience

  • 3+ years or more of project management experience

  • Experience with SAFe agile

  • Strong written and verbal communication skills

  • Experience leading and presenting at meetings

Role Desirables

  • Master’s degree

  • Voice migration or call center technology modernization experience

  • Experience running SAFe portfolios, managing epic kanban, and understanding of participatory budgeting.

Additional Information

Humana is an organization with careers that change lives—including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you are ready to help people achieve lifelong well-being and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.

Scheduled Weekly Hours


Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$84,600 - $116,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

This job is no longer accepting applications

See open jobs at Humana.