Senior Product Owner (SFMC Certified)
Become a part of our caring community and help us put health first
Humana’s Corporate Marketing organization is looking for a Senior Product Owner to join the Marketing Regulatory and Operational Communications (MROC) team. If you are ready to join the team of professionals responsible for Humana’s success in delivering messaging to members through print, email, SMS/Text, VAT, etc., then this just may be the role for you!
As part of the Senior Product Owner team, the candidate will be a relationship builder, serving as a liaison between Marketing and MROC.
Key Role Functions
Partners with business strategy team and consults on marketing and communication delivery strategy. Communicates vision and goals to the internal teams so they can create actionable stories
Look for enhancements to the messaging to achieve the strategy/goal
Identify campaign opportunities to simplify, automate and consolidate across LOB
Manage and prioritize incoming requests, backlog and change requests
Collaborates with other Agile teams, as needed, for dependencies, alignment, and prioritization
Works with project management team and communication owners to close the loop upon closure of the campaign/communication
General understanding of all LOB’s and their annual strategy to look for synchronization and eliminate duplicate efforts. Create a consistent consumer experience across all LOB’s
Work to build out annual and quarterly roadmaps in partnership with business strategy and develop incremental planning meetings
Provide consultation around channels and audience targeting and will reroute when appropriate (i.e – letter builds, translations, provider communications, VAT, SMS, etc.)
Develop and communicate the sprint goals, and make sure the acceptance criteria is met
To be successful in this role, you will be a self-starter with strong organizational skills, thorough and demonstrates initiative and follow-through. Additionally, you will possess a highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs as well as high attention to detail with excellent verbal, written and presentation skills.
Use your skills to make an impact
Bachelor’s degree or equivalent work experience
3+ years of communications, marketing, product owner (indirectly or directly) or related experience
Salesforce Marketing Cloud (SFMC) certification
Requirements documentation/story creation experience
Experience running multiple campaigns simultaneously
Self-starter with strong organizational skills, who is thorough and demonstrates initiative and follow-through
Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs
Possesses high attention to detail with excellent verbal, written and presentation skills
Demonstrated skills leading and/or influencing cross-functional teams
Experience with Aprimo and/or EMME
Previous project management experience
Previous end-to-end communication experience within Humana
Requirements documentation/story creation experience
All Humana associates approved for the Home or Hybrid Home/Office work styles are required to self-provide wireless, wired cable or DSL access to the internet at the connectivity speeds required by the company to successfully perform their job with the exception of associates who live or work from home in the state of California, Illinois, Montana, or South Dakota. Connectivity requirements are detailed below.
Connectivity – Requirement Details
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
Wireless, Wired Cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)
Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Scheduled Weekly Hours40
Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$93,000 - $128,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.