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Care Management Support Professional 1, Housing Specialist



Customer Service
Oklahoma, USA · Remote
Posted on Saturday, November 11, 2023


The Care Management Support Professional 1 [Housing Specialist] contributes to administration of care management. The individual in this role provides non-clinical support to the assessment and evaluation of enrollees' needs and requirements to achieve and maintain an optimal wellness state by guiding enrollees and their families toward and facilitate interaction with resources appropriate for the care and wellbeing. This role’s work assignments are mostly straightforward and of moderate complexity. The Housing Specialist is a regionally based role.


Position Responsibilities:

  • Find community-based support to meet enrollees’ housing, transportation, food insecurity, education, and employment needs, in addition to other SDOH needs.
  • Support Care Managers and Community Health Workers to find appropriate community housing resources and to address additional SDOH needs.
  • Liaise among Humana Care Managers, providers, and community-based organizations to coordinate referrals for enrollees to community-based services and programs and to foster integrated efforts among all parties.
  • Handle calls from Enrollee Services for callers who require resources and who are not participating in Care Management; can refer enrollee to Care Management after initial resource assistance.
  • Assist with health screening process, unable to reach efforts, conduct non-clinical surveys, and offer Care Management services, as needed.
  • Serve as a key knowledge source for community services and information for enrollees and other Humana associates.
  • Implement community assessments to identify community resource gaps.
  • Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.
  • Support enrollees’ self-management skills through the provision of culturally appropriate health education and health coaching.
  • Attend Humana community events to connect with enrollees and provide education on care management services.
  • Build and maintain relationships with providers and community resources to support enrollee identification and referrals.

Required Qualifications:

  • Minimum two (2) years prior experience working with community housing resources, community health agencies/social service agencies (Area Agency on Aging, DME providers, Meal on Wheels etc.)
  • Minimum 1-year professional experience
  • Intermediate to Advanced knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint, and Access
  • Decision making skills regarding own work approach/priorities, and work assignments, standards, and resources.
  • Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
  • Ability to multi-task and work in a very fast-paced environment
  • Must reside in Oklahoma, Occasional travel to office for staff meetings, training, etc.

Preferred Qualifications:

  • Associate degree
  • Related clinical licensure or certification
  • Experience with behavioral change, health promotion, coaching and wellness.
  • Bilingual (Spanish, Native Tribal, Vietnamese, or other)

Work at Home/Hybrid Guidance:

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours