Description

Are you passionate about helping people and skilled at networking and coordination? Are you familiar with social determinants of health and community services that help to fulfill basic needs? We are seeking a Care Management Support Professional to assist members in overcoming barriers to achieving optimal health and wellness. This administrative professional provides non-clinical support to the assessment and evaluation of members' needs and requirements.

This is a remote, telephonic opportunity and benefits start from day 1!

Responsibilities

Humana Care Support strives to assist in meeting members' needs and requirements so they can achieve and/or maintain an optimal wellness state. The Care Management Support Professional contributes to administration of care management in coordination with the RNs and Social Workers on this team. Work assignments are often straightforward and of moderate complexity. Responsibilities include:

• Using knowledge of social determinants of health (SDOH) to identify, research, document and coordinate services and resources to support member health and well-being.

• Guiding members and their families towards resources appropriate for their care and wellbeing.

• Serve as a key knowledge source for community services and information for member and other Humana associates.

• Providing education, contact information, and assistance in contacting basic resources such as transportation, food and housing.

• Work collaboratively with other Humana associates as a member of Humana’s Care Management Support team.

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

#LI-Remote

Required Qualifications

• Bachelor's degree (Healthcare related or business field preferred)

• At least 1- 3 years of Microsoft technical experience in Word, Excel, Outlook and an ability to troubleshoot and resolve general technical difficulties.

• Ability to learn new systems and work in multiple platforms.

• 1-3 years' experience working with individuals navigating community and/or healthcare resources.

• Experience working with people who have social determinants of health challenges.

• Exceptional communication & interpersonal skills with ability to build rapport with internal and external members and stakeholders over the telephone.

• Strong written communication skills.

• Ability to multi-task and work in a fast-paced environment

• Demonstrated understanding and respect of all cultures and demographic diversity.

Preferred Qualifications

• Experience providing community resources for basic and healthcare needs.

• Experience working with members/patients with medical and mental health co-morbidities.

• Experience advocating for managed care members at all levels of care.

• Non-clinical Case Management experience.

Work at Home Requirements

• Must have a separate room with a locked door that can be used as a home office to ensure you absolute and continuous privacy while you work.

• Must have accessibility to hardwired high speed internet with minimum speeds of 25 MBS Downstream/ 10 MBS Up-Stream. A hard-wired connection is required.

Additional Information

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in an SMS Text Messaging interview. You will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$44,200 - $60,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.