Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Interim Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Software Development

Job Qualifications:

Skills:

BMC Helix, BMC Remedy, Information Technology Infrastructure Library (ITIL)

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a BMC Remedy / Helix Associate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

The Navy Enterprise Service Desk (NESD) program is seeking an associate level Remedy / Helix Associate to join their Helix Engineering team.

HOW OUR BMC REMEDY / HELIX ASSOCIATE WILL MAKE AN IMPACT:

• Work projects involving onboarding customers to the NESD Helix solution

• Prepare Foundation and Configuration data for loading into the environment

• Analyze data for anomalies and incompatibility with existing data

• Make recommendations for positive data changes

• Work with Developers to execute project tasks and align on technical dependencies

• Work with the Transition Manager and other teams to provide status

• Assist with gathering requirements from customers, prepare and deliver presentations and demos, write implementation guides, and appropriate test scripts.

• Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes.

• Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.

• Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.

• Identify and communicate gaps between out of the box workflow and custom

• Maintain system integrity by utilizing defined configuration control practices and change management processes.

• Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products.

• Communicate verbally and in written form in a professional manner with customers, peers, and leadership.

• Participate in daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.

• Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.

WHAT YOU’LL NEED TO SUCCEED (Required):

• Security Clearance Level: Active Secret clearance required.

• Required Experience: 1 year of BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience

• Demonstrated experience managing Foundation and Configuration data in the Helix/Remedy ITSM application suites

• Ability to follow standard operating procedures and provide recommendations for improvement, as needed.

• Experience with SAAS solutions or AWS Cloud environments

• Experience with BMC Remedy version 20.x or higher

• Experience with ITIL methodologies, ITIL Foundation a plus.

• Experience with Helix/Remedy application process flows.

• Experience working in an Agile project methodology environment. JIRA story management a plus but not required.

• Ability to communicate and convey ideas in verbal and written form

• Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.

• Ability to analyze data with Microsoft Excel or comparable tools.

• Experience managing documents in Microsoft SharePoint

• Working knowledge of relational databases

• Experience discussing requirements with customers

• Willingness to learn additional Helix developer tasks

• Demonstrated ability to work productively in a remote location.

• Required Certifications: CompTIA Security+ CE certification {can be obtained within 3 months of start date}.

• Education: BS degree; additional years of experience may be considered in lieu of degree

• Location: Remote

• Position Length: This position is a one-year appointment, with the possibility of becoming permanent based on contractual + funding needs.

• US Citizenship Required

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $62,962 - $77,050. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans