Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

Programming

Job Qualifications:

Skills:

Customer Service, Detail-Oriented, IT Problem Solving, Microsoft 365 SharePoint Online, Oral Communications

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT has an opportunity for a Junior Developer to support a new program for our NASA business area, NCAPS, the NASA Consolidated Applications and Platform Services Program. NCAPS consolidates enterprise-wide applications and platform services across the Agency and supports the Office of the Chief Information Officer (OCIO) Application Division transformation into the Application and Platform Service (APS) Line with agile based service delivery and IT Infrastructure Library (ITIL) based service management practices. This is a remote position.

We are seeking a self-motivated Junior Developer to join our team and provide Tier 1 support for SharePoint and Microsoft Office 365. The ideal candidate will be customer focused, detail-oriented, and capable of resolving technical issues efficiently while maintaining a high standard of service.

Responsibilities:

• Provide Tier 1 support for SharePoint and Microsoft 365 applications.
• Troubleshoot and resolve basic issues related to SharePoint sites, Office apps and user access.
• Troubleshoot and resolve issues related to O365 SharePoint Online integrated applications, SharePoint Online permissions and lists.
• Escalate complex issues to senior team members when necessary.
• Communicate effectively with end users to understand and address their needs.
• Document issues and resolutions accurately in the ticketing system.
• Contribute to knowledge base articles and internal documentation.

Required competencies:

• Attention to Detail – Ensure all work is accurate and thorough.
• Customer Service – Delivers a positive support experience to customers.
• Oral Communication – Communicates clearly and effectively with technical and non-technical users.
• Problem Solving – Analyzes issues and implements practical solutions.

Qualifications:

• Bachelor’s degree in computer science, information technology, or a related discipline.
• One (1) plus years of experience in software development or IT support.
• Working knowledge of SharePoint Online and its integration with Microsoft 365 applications including Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Teams, Forms, Planner.
• Ability to troubleshoot issues related to these tools and their interactions.
• Experience working within a queue-based ticketing system.
• Strong problem-solving skills and attention to detail.
• Demonstrated ability to learn quickly on the job and adapt to new technologies.

Preferred (but not required):

• PowerShell scripting knowledge.
• Experience troubleshooting SharePoint Online issues.
• Experience with queue management and working in a self-paced ticketing system.

GDIT IS YOUR PLACE:

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you build your skills and own your career.
• Professional growth opportunities include paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and 10 company-paid

The likely salary range for this position is $54,704 - $63,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans