As an FEDE BOM – 3DX Support Analyst, you will play a crucial role in providing technical assistance and support to our users, ensuring smooth and efficient utilization of our engineering software tools. Your primary responsibilities will include first point of contact for users seeking assistance, troubleshooting issues, and providing timely resolutions to their technical queries as well as oversee the implementation, administration, and monitoring of access controls for various applications, databases, and systems within the organization. You will collaborate closely with our engineering teams, software developers, and customer support personnel to offer expert insights into product functionality, identify and address software-related issues, and improve the overall user experience.