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FRSG & Platform Service Tech Specialist

Ford Motor Company

This job is no longer accepting applications

China

Posted 6+ months ago

Job Description

The position under FRSG team is responsible for defining and deploying support activities to run and protect the rapidly growing Connected Vehicle ecosystem and mobility solutions in China for Ford and Lincoln.
The candidate will work closely with our Product Development Owners and Business Owners of Customer Experience Satisfaction as defined mobile app features and functionalities, as well as to support the implementation and verification.
The candidate will also be involved in defining the Application Management and production support model and creating knowledge base documentation for the End-to-End customer service operation.
This role will interface with multiple Connected Vehicle and mobility solution teams in ET, PD, Marketing, Sales, FCSD and Digital Systems across various regions (AP, NA and EU) for sustainable daily customer service operation.
Furthermore service operation in supporting Azure Kubernetes Systems incidents due to Container As A Service product for connectivity and rest of business are moving from PCF to AKS.

This job is no longer accepting applications