Healthcare Contact Center Associate -Work from Home

About the Healthcare Call Center Associate role

As a member of the Customer Experience team, you will handle telehealth-based phone calls and email inquiries. Call drivers can include but are not limited to insurance verifications, benefits education, billing questions, prescription issues, technical challenges including up to real-time support during time sensitive situations. You manage a steady volume of incoming calls from customers while navigating multiple systems. Punctuality and dependability are key to our clients’ success and your role as an associate.

There is plenty of career growth opportunities within the healthcare team!

You Must have Open Flexibility: Hours of Operation: 24/7/365

Pay rate is $16.50 an hour.

Health benefits (medical, dental, vision) are available on the first day of employment.

Paid time off (Vacation) is accrued after 180 days of employment.

Fully work from home.

Successfully learn to navigate 3 systems.

What we look for:

We’re looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus, but not required. To be successful in this role, you will:

Manage a steady volume of incoming calls from customers while navigating multiple systems.

Successfully complete a 3-week virtual training class. (You cannot miss a day of training).

Ability to type 40 words per minute with 96% accuracy.

Great problem-solving skills

Ability to effectively multi-task

Excellent communication skills

Availability to work weekends.

High school diploma, GED or college degree

Successful completion of a background check is required for this position.

Production schedules are provided during training.

A few questions you can expect:

What is this authorization charge I see on my credit card after scheduling a visit?

I'm at the pharmacy to pick up my prescription and they don't have it in their system. Did it get sent?

I'm not able to sign into my account in the app and I'm not receiving a password reset email. Can you send me one?

I attempted to schedule a phone visit but was not reached by a provider. Can I switch to a video visit instead?

Equipment and workspace requirements:

We provide all equipment. (Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

High speed internet. You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)

Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.

Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area

The application process will take less than 20 minutes and includes everything required to be considered.

Apply to the role and provide your basic profile information (2 minutes)

Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).

Complete a typing test (2 minutes) You will need a keyboard.

Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Important

It is important that you complete the application in a timely manner to be considered for the role.

Your local library, shipping store or search, ‘public computers near me’ if you don’t have a computer.

We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT, NY

Metro Areas: MN- Minneapolis, IL-Chicago, NY - NYC

OR - Portland, MD - Montgomery County, WA - Seattle, Washington DC, Denver, CO.

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50/hour