Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Key Responsibilities:

• Analyze operational data including call volumes, agent performance, and customer metrics
• Create and maintain interactive dashboards and reports in Power BI
• Collaborate with stakeholders to gather business requirements and translate them into data-driven solutions
• Identify trends, issues, and opportunities for process improvement
• Support ongoing reporting and performance tracking initiatives

What Is needed:

• 1–2 years of experience in an analytical or reporting role, preferably in a call center or BPO environment
• Basic/Strong Power BI skills (data modeling, DAX, visuals)
• Proficiency in Excel and SQL
• Exposure to Power Automate and PowerApps
• Fast learner with a growth mindset and attention to detail
• Strong communication, critical thinking, and time management skills
• Ability to work both independently and as part of a team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.