Job Track Description:

• Requires broad technical expertise and company/industry knowledge.
• Is accountable for program management functions.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Accountable for team performance and results.
• Manages professional employees and/or supervisors.
• Adapts plans and priorities based on resource and operational challenges.
• Acts based on policies, procedures.
• Receives guidance from managers.
• Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

• Understands and applies concepts in the field of expertise.
• Has growing knowledge of other disciplines.

Business Expertise

• Translates strategy and priorities into work product.

Impact

• Positively impacts level of service.
• Impacts the team’s ability to meet quality, volume, and timeline targets.
• Guides based on policies, resource requirements, budgets, and business plans.

Leadership

• Builds team engagement to meet service and operational challenges.
• Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

• Resolves technical, operational, and organizational problems.
• Supports problem solving across an organizational matrix.

Interpersonal Skills

• Guides and influences internal and external customers, or agencies.

Responsibility Statements

• Manages the software development function.
• Develops and implement business plans, policies, and procedures.
• Collaborates with other departments to prioritize software development needs including design, development, and
• documenting and testing new and existing software.
• Evaluates results in the work area to determine if organizational goals are being met.
• Analyzes and resolves full life cycle of software development issues.
• Performs other duties as assigned.
• Complies with all policies, procedures, and standards.